Tri-layered QBD processes with boundary assistance for service resources

Stochastic Models

Volumn 22, Issue 3, 2006, Pages 361-382

  Stanford, David ^a   Horn, Wayne ^a   Latouche, Guy ^b  

^a UNIVERSITY OF WESTERN ONTARIO   (Canada)

^b UNIVERSITÉ LIBRE DE BRUXELLES   (Belgium)

Author keywords

Boundary assistance; Call centers; QBDs; Spatial queues

Indexed keywords

ALGORITHMS; COMPUTATIONAL COMPLEXITY; CUSTOMER SATISFACTION; QUEUEING THEORY; RESOURCE ALLOCATION; SERVERS;

BOUNDARY ASSISTANCE; CALL CENTERS; QBDS; SPATIAL QUEUES;

QUEUEING NETWORKS;

EID: 33747198778     PISSN: 15326349     EISSN: 15324214     Source Type: Journal    
DOI: 10.1080/15326340600820315     Document Type: Article

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