Improving the quality of business reference service

Reference Librarian

Volumn 22, Issue 48, 1995, Pages 71-98

  Lavin, Michael R ^a  

^a UNIVERSITY AT BUFFALO   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 33746587072     PISSN: 02763877     EISSN: 15411117     Source Type: Journal    
DOI: 10.1300/J120v22n48_05     Document Type: Article

References (51)

1. Arrigona, Daniel R. and Eleanor Mathews (1988), “A Use Study of an Academic Library Reference Collection.” RQ 28 (Fall), 71-81.
2. Auster, Ethel and Chun Wei Choo (1991), “Environmental Scanning: A Conceptual Framework for Studying the Information Seeking Behavior of Executives.” In ASIS ‘91: Proceedings of the 54th ASIS Annual Meeting. Medford, NJ: Learned Information, 3-8.
3. Baker, Sharon L. (1991), “Improving Business Services through the Use of Focus Groups.” RQ 30 (Spring), 377-85.
4. Bakewell, K.G.B. (1987), Business Information and the Public Library. London: Gower.
5. Beard, Christel and Belsy Wiesendanger (1993), “The Marketer’s Guide to Online Databases.” Sales & Marketing Management 145 (January), 36-41, 86.
6. Bellanti, Robert and Tracey Miller (1987), “Business and Management.” In Selection of Library Materials in Applied and Interdisciplinary Fields, edited by Beth Shapiro and John Whaley. Chicago: American Library Association, 10-31.
7. Chapman, Karen J. (1988), Investment Statistics Locator. Phoenix, AZ: Oryx Press.
8. Combs, Richard E. and John D. Moorhead (1992), The Competitive Intelligence Handbook. Metuchen, N.J.: Scarecrow Press.
9. Cveljo, Katherine (1989), “Continuing Education of the Business Information Professional.” In The Basic Business Library: Core Resources, edited by Bernard S. Schlessinger. Second edition. Phoenix, AZ: Oryx Press, 249-256.
10. Dixon, Tim (1993), “Business Workshop and Telephones” In Business Libraries Discussion List [electronic discussion list]. August 4, 1993, 9:49 EDT. BUS-LIB-L@IDBSU.BITNET.
11. Edmonds, Dina (1990), “Business Information: Quo Vadis?” In The Business Information Maze: An Essential Guide, edited by Jo Haythornthwaite. London: Aslib, 213-19.
12. Emest, Douglas J. (1993), “Academic Libraries, Fee-Based Information Services, and the Business Community.” RQ 32 (Spring), 393-401.
13. Etchingham, John B., Jr. (1989), “Reference Service in the Business Area.” In The Basic Business Library: Core Resources, edited by Bernard S. Schlessinger. Second edition. Phoenix, AZ: Oryx Press, 236-48.
14. Freed, Melvyn N., and Virgil P. Diodato (1991), “Guidelines for Finding and Evaluating Business Information.” In Business Information Desk Reference. New York: Macmillan, 3-9.
15. Friedman, Catherine (1991), Commodity Prices, Second edition. Detroit, MI: Gale Research.
16. Garvin, Andrew P. and Hubert Bermont (1980), How To Win with Information or Lose without It. New York: Bermont Books.
17. Harper, Patricia (1986), “Libraries and Businesses: Can They Form a Better Partnership.” Illinois Libraries 68 (September), 417-18.
18. Hawbaker, A. Craig and Judith M. Nixon (1991), Industry and Company Information: Illustrated Search Strategy and Sources. Ann Arbor, MI: Pierian Press.
19. Haythornthwaite, Jo (1990), “Working with Business Information Today.” In The Business Information Maze: An Essential Guide, edited by Jo Haythornthwaite. London: Aslib, 1-14.
20. Hinckley, Ann T. (1980), “The Reference Librarian.” College & Research Libraries News 41 (March), 62-64.
21. Jacobs, Leslie R. (1988), “Searching for Industry Information.” In Proceedings of the Ninth National Online Meeting. Medford, NJ: Learned Information, 123-29.
22. Jahoda, Gerald and Judith Schiek Braunagel (1980), The Librarian and Reference Queries: A Systematic Approach. New York: Academic Press.
23. Johnson, J. Lynn and Ralph Kuehn (1987), “The Small Business Owner/Manager’s Search for External Information.” Journal of Small Business Management 25 (July), 53-60.
24. Jones, Ann D., Richard Drapeau, and Lynn Godkin (1987), “Library Utilization in Undergraduate Courses: Are Business Professors Using the Library?” Journal of Education for Business 63 (December), 119-22.
25. Katz, William A. (1992), “The Reference Process.” In Introduction to Reference Work, Volume I: Basic Information Sources. Sixth Edition. New York: McGraw-Hill.
26. Kendrick, Aubrey (1990), “The Educational Background and Work Experience of Academic Business Librarians,” RQ 29 (Spring), 394-99.
27. Kress, George (1989), “More Grads than Deans Urge MBA Students to Study Research.” Marketing News 23 (July 17), 10, 24.
28. Kuhlthau, Carol C. (1991), “Inside the Search Process: Information Seeking from the User’s Perspective.” Journal of the American Society for Information Science 42 (June), 361-371.
29. Lavin, Michael R. (1992), Business Information: How To Find It, How To Use It. Second edition. Phoenix, AZ: Oryx Press.
30. Leide, John E. (1987), “The Information Specialist and the Reference Librarian: Is the Complete Librarian Obsolete?” Reference Librarian 18 (Summer), 87-94.
31. Littlejohn, Alice C. and Lois Benson-Talley (1990), “Business Students and the Academic Library: A Second Look.” Journal of Business & Finance Librarianship 1 (1), 65-78.
32. Major, Jean A. (1990), “Library Service for Small Business: An Exploratory Study.” RQ 30 (Fall) 27-31.
33. Martin, Lawrence L. (1993), Total Quality Management in Human Service Organizations. Newbury Park, CA: Sage Publications.
34. Montney, Charles B. (1993), Directories in Print. 11 th edition. Detroit, MI: Gale Research.
35. Naiman, Sandra M. (1987) “The Unexamined Interview Is Not Worth Having.” The Reference Librarian 16 (Winter), 31-46.
36. Nelson, George W. (1987), “Information Needs of Female Entrepreneurs.” Journal of Small Business Management 25 (July), 38-44.
37. Ojala, Marydee (1993), “Decision Points for Company Research.” Online 17 (January), 79-82.
38. Picken, David (1985), “Special Considerations of Company Libraries.” In Manual of Business Library Practice, edited by Malcolm J. Campbell. 2nd edition. London: Clive Bingley, 51-6.
39. Rice, James (1989), “The Hidden Role of Librarians.” Library Journal 114 (January), 57-59.
40. Robinson, Barbara M. (1989), “Reference Services: A Model of Question Handling.” RQ 29 (Fall), 48-61.
41. Ross, Catherine Sheldrick and Patricia Dewdney (1986), “Reference Interviewing Skills: Twelve Common Questions.” Public Libraries 25 (Spring), 7-9.
42. St Clair, Guy (1989), “Interpersonal Networking: It Is Who You Know.” Special Libraries 80 (Spring), 107-12.
43. Savidge, Jack (1992), “Finding and Collecting Secondary Information.” In Marketing Intelligence: Discover What Your Customers Really Want and What Your Competitors Are up To. Homewood, IL: Business One Irwin, 87-109.
44. Sheridan, Jean (1985), “Teaching Part-Time MBAs to Use a Library.” Research Strategies 3 (Fall), 184-190.
45. Smyth, A. Leslie (1985), “Organization and Administration: Objectives, Planning and Staffing.” In Manual of Business Library Practice, edited by Malcolm J. Campbell. 2nd edition. London: Clive Bingley, 23-39.
46. Standard Rate & Data Service (1993), Business Publication Advertising Source. Vol. 75 (November). Oak Brook, IL: Standard Rate & Data Service.
47. Stewart, David W. and Michael A. Kamins (1993), Secondary Research: Information Sources and Methods, Second edition. Newbury Park, CA: Sage Publications.
48. Stieg, Margaret F. (1980), “Continuing Education and the Reference Librarian in the Academic and Research Library.” Library Journal 105 (December 15), 2547-51.
49. Taylor, Robert S. (1968), “Question Negotiation and Information Seeking in Libraries.” College & Research Libraries 29 (May), 178-194.
50. Ternberg, Milton G. (1988), “Selecting and Acquiring Business Materials.” Collection Building 9 (1), 22-31.
51. Wesley, Threasa L. (1990), “The Reference Librarian’s Critical Skill: Critical Thinking and Professional Service.” The Reference Librarian No. 30, 71-81.