Foreign Language Skills and the Needs of the UK Tourism Sector

Industry and Higher Education

Volumn 18, Issue 4, 2004, Pages 255-266

  Leslie, D ^a   Russell, H ^a   Govan, P ^b  

^a GLASGOW CALEDONIAN UNIVERSITY   (United Kingdom)

^b Caledonian Business School ^*  (United Kingdom)

Author keywords

foreign languages; industry needs; language skills; tourism education; tourism employers; tourism sector

Indexed keywords

EID: 33746330038     PISSN: 09504222     EISSN: 20436858     Source Type: Journal    
DOI: 10.5367/0000000041667565     Document Type: Article

References (28)

1. Batchelor R., (1992), ‘English language teaching market in the UK’, Insights, English Tourist Board, London, September, p 19.
2. Beneke (1981), cited in Forbes A.G., (2000), ‘Students' perceptions of foreign languages’, unpublished dissertation, Glasgow Caledonian University.
3. Briggs B., (2002), ‘Hotels fall at the language barrier’, The Herald, 5 March, p 5.
4. Collins V., (1996), Careers in the Travel Industry, 5th edition, Kogan Page, London.
5. Embleton D., Hagen S., (1992), Languages in International Business: A Practical Guide, Hodder & Stroughton, London.
6. Europa.eu.int (2003), Official Website of the European Union, http://www.europa.eu.int.
7. Evans N., (2001), ‘Tourism higher education revisited: A business management based framework’, in Robinson M., Evans N., Long P., Sharpley R., Swarbrooke J., eds, Management, Marketing and the Political Economy of Travel and Tourism, University of Northumbria, Newcastle, pp 103–120.
8. Freundenstein R., Beneke J., Pönisch H., (1981), Language in Corporations: Teaching Foreign Languages in Industry, Pergamon, Oxford.
9. Graves D., (2001), ‘The British need to be multilingual, say envoys’, The Daily Record, 16 February.
10. Hagen S., (1988), Languages in British Business: An Analysis of Current Needs, Newcastle Upon Tyne Polytechnic Products, Newcastle.
11. Kielinger T., (2001), ‘The German view: Language is the essence of national character’, The Daily Telegraph, 16 February, p 4.
12. Leslie D., (1995), Education and Training Needs: Survey of Members of Institute of Travel and Tourism, Glasgow Caledonian University/Institute of Travel and Tourism.
13. Leslie D., ed (1993), Framework for BA (Hons) in Tourism Management, Leisure Management and International Travel with Information Systems, Glasgow Caledonian University, April.
14. Leslie D., Russell H., Forbes A., (2002), ‘Foreign language skills and tourism management courses in the UK’, Industry and Higher Education, Vol 16, No 6, pp 403–414.
15. Lucas R., Perrin A., (1994), ‘The importance of languages to foreign tourism: A comparative study of Britain and France, with particular reference to hotels’, in Seaton A.V., ed, Tourism: The State of the Art, John Wiley, Chichester, pp 606–615.
16. McCafferty R.M., (1997), ‘The education and training required for professionalism in Scottish inbound tour operations’, unpublished dissertation, Glasgow Caledonian University.
17. McGettigan F., (1995), ‘The role of language training in tourism education in Ireland’, in Richards G., ed, ‘European tourism and leisure education: Trends and prospects’, ATLAS, Arnhem, pp 251–262.
18. Monod (1992), cited in Embleton D., Hagen S., Languages in International Business: A Practical Guide, Hodder & Stoughton, London.
19. Parker (1992), cited in Embleton D., Hagen S., Languages in International Business: A Practical Guide, Hodder & Stoughton, London.
20. Richards G., ed (1995), European Tourism and Leisure Education: Trends and Prospects, Tilburg University Press, Tilburg.
21. Russell H., Leslie D., (2002), ‘Foreign language skills for tourism in the UK’, paper presented at Scottish Centre for Information on Language Teaching and Research (SCILT) Conference on ‘Changing Perspectives in Language Research’, Stirling University, June.
22. Russell H., Leslie D., (2004), ‘Foreign languages and the health of UK tourism’, International Journal of Contemporary Hospitality Management (in press).
23. Schröder (1981), cited in Freundenstein R., Beneke J., Pönisch H., (1981), Language in Corporations: Teaching Foreign Languages in Industry, Pergamon, Oxford.
24. Swarbrooke J., (1994), ‘The future of tourism education’, Insights, English Tourist Board, London, pp 21–28.
25. Taylor (1996), cited in Freundenstein R., Beneke J., Pönisch H., (1981), Language in Corporations: Teaching Foreign Languages in Industry, Pergamon, Oxford.
26. VisitBritain (2003), ‘The UK Industry’, www.visitbritain.com.
27. Watson J., (1992), ‘Developing tourism managers’, INsights, English Tourist Board, London, September, p 3.
28. Woodcock C., (1992), ‘In any language the art of communication is crucial’, The Guardian, 27 February.