Safeguarding your customers: The guest's view of hotel security

Cornell Hotel and Restaurant Administration Quarterly

Volumn 47, Issue 3, 2006, Pages 224-244

  Feickert, Julie ^a   Verma, Rohit ^a,b   Plaschka, Gerhard ^c   Dev, Chekitan S ^b  

^a UNIVERSITY OF UTAH   (United States)

^b and Design   (United States)

^c DEPAUL UNIVERSITY   (United States)

Author keywords

Hotel guest preferences; Hotel safety

Indexed keywords

EID: 33746159852     PISSN: 00108804     EISSN: 15523853     Source Type: Journal    
DOI: 10.1177/0010880406288872     Document Type: Review

References (23)

1. See J. Saied, "Hotel Management: Approaches to Risk Management," Cornell Hotel and Restaurant Administration Quarterly 31, no. 2 (April 1990): 45; C. A. Enz and M. S. Taylor, "The Safety and Security of U.S. Hotels: A Post-September-11 Report," Cornell Hotel and Restaurant Administration Quarterly 43, no. 5 (October 2002): 119-36; M. S. Taylor and C. A. Enz, "Voices from the Field: General Managers's; Responses to the Events of September 11, 2001," Cornell Hotel and Restaurant Administration Quarterly 43, no. 1 (February 2002): 7-20; and C. A. Enz, "Rethinking Safety and Security," Cornell Hotel and Restaurant Administration Quarterly 44, no. 2 (April 2003): 1.
2. K. Groeneboom and P. Jones, "Issues of Security in Hotels," International Journal of Contemporary Hospitality 15, no. 1 (February 2003): 14-19.
3. J. E. H. Sherry, The Law of Innkeepers (Ithaca, NY: Cornell University Press, 1981); Saied, "Hotel Management," 45; D. Beirman, Restoring Tourism Destinations in Crisis: A Strategic Marketing Approach (Sydney, Australia: CABI, 2003); and J. Wilks and S. J. Page, eds., Managing Tourist Health and Safety in the New Millennium, Advances in Tourism Research Series (Kidlington, UK: Elsevier, 2003).
4. Saied, "Hotel Management," 45.
5. Enz and Taylor, "The Safety and Security of U.S. Hotels," 119-36; and Groeneboom and Jones, "Issues of Security in Hotels," 14-19.
6. Groeneboom and Jones, "Issues of Security in Hotels," 14-19.
7. Saied, "Hotel Management," 45.
8. Groeneboom and Jones, "Issues of Security in Hotels," 14-19.
9. Ibid.
10. Ibid.
11. Ibid.
12. Saied, "Hotel Management," 45.
13. Ibid.; and Groeneboom and Jones, "Issues of Security in Hotels," 14-19.
14. Wilks and Page, Managing Tourist Health and Safety in the New Millennium.
15. Ibid.
16. W. Hart, "What Women Want," Cornell Hotel and Restaurant Administration Quarterly 34, no. 5 (October 1993): 10; and K. W. McCleary, P. A. Weaver, and Li Lan, "Gender-Based Differences in Business Travelers' Lodging Preferences," Cornell Hotel and Restaurant Administration Quarterly 35, no. 2 (April 1994): 51.
17. Hart, "What Women Want," 10; L. R. Taylor, "Women on the Move," Government Executive 32, no. 2 (2000): 72; and R. Rigby, "Feel Safe, Will Travel," Management Today, September 1996, p. 102.
18. T. Gutierrez, "Eye Opener," Paula Zhan Now, CNN, January 3, 2006.
19. Enz and Taylor, "The Safety and Security of U.S. Hotels," 119-36; and Enz, "Rethinking Safety and Security," 1.
20. Business Travel Executive, "Hotel Safety Survey," June 2005, p. 32.
21. 2 value for the model was. 517, and the model was found to be significant (p <. 001).
22. Groeneboom and Jones, "Issues of Security in Hotels," 14-19.
23. Gutierrez, "Eye Opener."