Naturalistic decision making and organizations: Reviewing pragmatic science

Organization Studies

Volumn 27, Issue 7, 2006, Pages 925-942

  Gore, Julie ^a   Banks, Adrian ^a   Millward, Lynne ^a   Kyriakidou, Olivia ^b,c  

^a UNIVERSITY OF SURREY   (United Kingdom)

^b UNIVERSITY OF THE AEGEAN   (Greece)

^c UNIVERSITY OF THE AEGEAN   (Greece)

Author keywords

Naturalistic decision making; Organizations; Pragmatic science

Indexed keywords

EID: 33745936244     PISSN: 01708406     EISSN: 17413044     Source Type: Journal    
DOI: 10.1177/0170840606065701     Document Type: Article

References (93)

1. Aitken, L. 1997 Expert critical care nurses' use of reliable pulmonary artery pressure measurements. Melbourne, Australis. RMIT University.
2. Allwood, C. M., and L. Hedekin 2005 'Adjusting new initiatives to the social environment: Organizational decision making as learning, commitment creating and behaviour regulation' in How professionals make decisions. H. Montgomery, R. Lipshitz, and B. Brehmer (eds). Mahwah, NJ: Lawrence Erlbaum.
3. Allwood, C. M., and M. Selart, editors 2001 Decision making: Social and creative dimensions. Norwell, MA: Kluwer Academic.
4. Argyris, C. 1982 Reasoning, learning, and action. San Francisco: Jossey-Bass.
5. Bazerman, M. 1998 Judgement in managerial decision making, 4th edn. New York: John Wiley.
6. Beach, L. R. 1990 Image theory: Decision making in personal and organizational contexts. Chichester: Wiley.
7. Beach, L. R. 1993 'Image theory: Personal and organizational decisions' in Decision making in action: Models and methods. G. A. Klein, J. Orasanu, R. Calderwood, and C. E. Zsambok (eds). Norwood, NJ: Ablex.
8. Beach, L. R. 1997 The psychology of decision making: People in organizations. Thousand Oaks, CA: Sage.
9. Beach, L. R., editor 1998 Image theory: Theoretical and empirical foundations. Mahwah, NJ: Lawrence Erlbaum.
10. Beach, L. R., and R. Lipshitz 1993 'Why classical decision theory is an inappropriate standard for evaluating and aiding most human decision making' in Decision making in action: Models and methods. G. A. Klein, J. Orasanu, R. Calderwood, and C. E. Zsambok (eds). Norwood, NJ: Ablex.
11. Beach, L. R., M. Chi, G. Klein, P. Smith, and K. Vicente 1997 'Naturalistic decision making and related lines' in Naturalistic decision making. C. E. Zsambok and G. Klein (eds). Mahwah, NJ: Lawrence Erlbaum.
12. Benner, P., and C. Tanner 1987 'Clinical judgement: How expert nurses use intuition'. American Journal of Nursing 87/1: 23-31.
13. Berger, P. L., and T. Luckmann 1966 The social construction of reality: A treatise in the sociology of knowledge. Garden City, NY: Doubleday.
14. Berscheid, E., M. Snyder, and A. M. Omoto 1989 'The relationship closeness inventory: Assessing the closeness of interpersonal relationships'. Journal of Personality and Social Psychology 57: 792-807.
15. Bogner, M. S., and G. Klein 1997 'Naturalistic decision making in health care' in Naturalistic decision making. G. Klein and C. E. Zsambok (eds), 61-69. Mahwah, NJ: Lawrence Erlbaum.
16. Boje, D. M. 1995 'Stories of the storytelling organization: A postmodern analysis of Disney as "Tamara-Land"'. Academy of Management Journal 38/4: 997-1035.
17. Borstein, B. H., and A. C. Emier 2001 'Rationality in medical decision making: A review of the literature on doctors' decision making biases'. Journal of Evaluation in Clinical Practice 7: 97-107.
18. Brown, J. S., and P. Duguid 1991 'Organizational learning and communities of practice: Toward a unified view of working, learning, and innovation'. Organization Science 2/1: 40-57.
19. Bruner, J. 1990 Acts of meaning. Cambridge, MA: Harvard University Press.
20. Cannon-Bowers, J. A., E. Salas, and J. S. Pruitt 1996 'Establishing the boundaries of a paradigm for decision making'. Human Factors 38/2: 193-205.
21. Chase, S. K. 1995 'The social context of critical care judgement'. Heart Lung 24: 154-162.
22. Cohen, M., J. G. March, and J. P. Olsen 1972 'A garbage can model of organizational choice'. Administrative Science Quarterly 17: 1-25.
23. Connolly, T., and K. Koput 1997 'Naturalistic decision making and the new organizational context' in Organizational decision making. Z. Shapira (ed.). Cambridge: Cambridge University Press.
24. Crandall, B., and R. Calderwood 1989 Clinical assessment skills of experienced neonatal intensive care nurses. National Center for Nursing Research, National Institutes of Health. Fairborn, OH: Klein Associates.
25. Currey, J., and M. Botti 2003 'Naturalistic decision making: A model to overcome methodological challenges in the study of critical care nurses' decision making about patients' hemodynamic status'. American Journal of Critical Care 12/3: 206-211.
26. Cyert, R., and G. March 1963 A behavioral theory of the firm. Englewood Cliffs, NJ: Prentice Hall.
27. Davis, G. F., and W. W. Powell 1992 'Organization-environment relations' in Handbook of industrial and organizational psychology vol. 3, 2nd edn. M. Dunnette (ed.). Palo Alto, CA: Consulting Psychologists Press.
28. Denig, P., C. L. M. Witteman, and H. W. Schouten 2002 'Scope and nature of prescribing decisions made by general practitioners'. Quality and Safety in Health Care 11: 137-143.
29. Feldman, M. S. 1989 Order without design. Stanford, CA: Stanford University Press.
30. Flin, R., and K. Arbuthnot, editors 2002 Incident command: Tales from the hot seat. Aldershot: Ashgate.
31. Flin, R., M. Strub, E. Salas, and L. Martin, editors 1997 Decision making under stress. Emerging themes and applications. Aldershot: Ashgate.
32. Gladwell, M. 2005 Blink. London: Allen Lane, Penguin.
33. Gore, J., and M. Riley 2005 'Recruitment and selection in hotels: Experiencing cognitive task analysis' in How professionals make decisions. H. Montgomery, R. Lipshitz, and B. Brehmer (eds). Mahwah, NJ: Lawrence Erlbaum.
34. Gotein, B. 2000 'Individual differences in effective management decision making approach'. The fifth conference on naturalistic decision making: How do professionals make decisions? Stockholm, Sweden: National Defence College.
35. Gotein, B., and E. U. Bond 2003 'Modes of effective managerial decision making: Assessment of a typology' in Emerging perspectives on judgment and decision research. S. L. Schneider and J. Shanteau (eds). Cambridge: Cambridge University Press.
36. Hannan, M., and J. Freeman 1989 Organizational ecology. Cambridge, MA: Harvard University Press.
37. Hoffman, R. R., B. Crandell, and N. Shadbolt 1998 'Use of critical decision method to elicit expert knowledge: A case study in the methodology of expert task analysis'. Human Factors 40: 254-276.
38. Jaffee, D. 2001 Organization theory: Tension and change, international edn. Singapore: McGraw-Hill.
39. Kahneman, D. 1991 'Judgement and decision making: A personal view'. Psychological Science 2: 142-145.
40. Kahneman, D., P. Slovic, and A. Tversky, editors 1982 Judgment under uncertainty: Heuristics and biases. Cambridge, MA: Cambridge University Press.
41. Kaufman, D. R., A. W. Kushniruk, J. F. Yale, and V. L. Patel 1999 'Conceptual knowledge and decision strategies in relation to hypercholesterolemia and coronary heart disease'. International Journal of Medical Informatics 55/3: 159-177.
42. Klein, G. A. 1993 'A recognition-primed decision (RPD) model of rapid decision making' in Decision making in action: Models and methods. G. Klein, J. Orasanu, R. Calderwood, and C. E. Zsambok (eds). Norwood, NJ: Ablex.
43. Klein, G. A. 1997 'The current status of the naturalistic decision-making framework' in Decision making under stress: Emerging themes and applications. R. Flin, E. Salas, M. Strub, and L. Martin (eds). Aldershot: Ashgate.
44. Klein, G. A. 1998 Sources of power: How people make decisions. Cambridge, MA: MIT Press.
45. Klein, H. A. 2004a 'Cognition in natural settings: The Cultural Lens Model' in Cultural Ergonomics. Michael Kaplan (ed.). Amsterdam: Elsevier Science.
46. Klein, H. A. 2004b 'Cultural differences in cognition: Barriers in multinational collaborations' in How professionals make decisions. H. Montgomery, R. Lipshitz, and B. Brehmer (eds). Mahwah, NJ: Lawrence Erlbaum.
47. Kohn, Linda T., Janet M. Corrigan, and Molla S. Donaldson, editors 2000 To err is human: Building a safer health system. Committee on Quality of Health Care in America, Institute of Medicine. Washington, DC: National Academy Press.
48. Leonard, D., and W. Swap 2004 'Deep smarts'. Harvard Business Review 82/9: September.
49. Levitt, B., and J. G. March 1988 'Organizational learning'. Annual Review of Sociology 14: 319-340.
50. Lipshitz, R. 1993 'Converging themes in the study of decision making in realistic settings' in Decision making in action: Models and methods. G. Klein, J. Orsasanu, R. Calderwood and C. E. Zsambok (eds). Norwood, NJ: Ablex.
51. Lipshitz, R., and O. Strauss 1997 'Coping with uncertainty: A naturalistic decision making analysis'. Organizational Behavior and Human Decision Processing 69: 149-163.
52. Lipshitz, R., G. Klein, J. Orasanu, and E. Salas 2001 'Taking stock of naturalistic decision making'. Journal of Behavioural Decision Making 14: 331-352.
53. Louis, M. R. 1980 'Surprise and sensemaking: What newcomers experience in entering unfamiliar organizational settings'. Administrative Science Quarterly 25: 226-251.
54. March, J. G. 1978 'Bounded rationality, ambiguity, and the engineering of choice'. Bell Journal of Economics 9: 587-608.
55. March, J. G. 1988 Decisions and organizations. Oxford: Blackwell.
56. March, J. G. 1997 'Understanding how decisions happen in organizations' in Organizational Decision Making. Z. Shapira (ed.). Cambridge: Cambridge University Press.
57. March, J. G., and C. Heath 1994 A primer on decision making: How decisions happen. New York: Free Press.
58. March, J. G., and H. Simon 1958 Organizations. New York: Wiley.
59. Martin, J. 1992 Cultures in organizations. New York: Oxford University Press.
60. Maule, A. J., and G. P. Hodgkinson 2002 'Heuristics, biases and strategic decision making'. The Psychologist 15: 68-71.
61. Montgomery, H., R. Lipshitz, and B. Brehmer, editors 2005 How professionals make decisions. Mahwah, NJ: Lawrence Erlbaum.
62. Orasanu, J., and T. Connolly 1993 'The reinvention of decision making' in Decision making in action: Models and methods. G. A. Klein, J. Orasanu, R. Calderwood, and C. E. Zsambok (eds). Norwood, NJ: Ablex.
63. Patel, V. L., K. N. Cytryn, E. H. Shortliffe, and C. Safran 2000a 'The collaborative health care team: The role of individual and group expertise'. Teaching and Learning in Medicine 12/3: 117-132.
64. Patel, V. L., D. R. Kaufman, and J. F. Arocha 2000b 'Conceptual change in the biomedical and health sciences domain' in Advances in Instructional Psychology,Vol. 5: Educational design and cognitive science. R. Glaser (ed.), 329-392. Mahwah, NJ: Lawrence Erlbaum.
65. Patel, V. L., D. R. Kaufman, and J. F. Arocha 2002 'Emerging paradigms of cognition in medical decision making'. Journal of Biomedical Informatics 35/1: 52-75.
66. Pettigrew, A. 1992 'On studying managerial elites'. Strategic Management Journal 13 /Special Issue, Winter: 163-182.
67. Pfeffer, J. 1982 Organizations and organization theory. New York: Ballinger.
68. Pliske, R., and G. Klein 2003 'The naturalistic decision making perspective' in Emerging perspectives on judgment and decision research. S. L. Schneider and J. Shanteau (eds). Cambridge: Cambridge University Press.
69. Poses, R. M., C. D. Cebul, and R. S. Wigton 1995 'You can lead a horse to water: Improving physician's knowledge of probabilities may not affect their decisions'. Medical Decision Making 15: 65-75.
70. Powell, W., and P. Dimaggio, editors 1991 The new institutionalism in organizational analysis. Chicago, IL: University of Chicago Press.
71. Purves, I. N. 1998 'PRODIGY: implementing clinical guidelines using computers. British Journal of General Practice 48: 1552-1553.
72. Robinson, J. A. 1981 'Personal narratives reconsidered'. Journal of American Folklore 94: 58-85.
73. Russo, J. E., and P. J. H. Schoemaker 1991 Confident decision making. London: Piaktus.
74. Salas, E., and G. Klein, editors 2001 Linking expertise and naturalistic decision making. Mahwah, NJ: Lawrence Erlbaum.
75. Salomon, G. 1993 'No distribution without individual's cognition: A dynamic interactional view' in Distributed cognition: Psychological and educational considerations. G. Salomon (ed.), 99-110. Cambridge, MA: Cambridge University Press.
76. Schmitt, N. 1997 'Naturalistic decision making in business and industrial organizations' in Naturalistic decision making. C. E. Zsambok and G. Klein (eds). Mahwah, NJ: Lawrence Erlbaum.
77. Schneider, S. L., and J. Shanteau 2003 Emerging perspectives on judgment and decision research. Cambridge: Cambridge University Press.
78. Selart, M., O. Boe, and I. Lindstrom 2000 'The role of the decision heuristics in organizational management'. The fifth conference on naturalistic decision making: How do professionals make decisions? Stockholm: National Defence College.
79. Shapira, Z. 1997 Organizational decision making. Cambridge: Cambridge University Press.
80. Simon, H. 1947 Administrative behaviour. New York: Free Press.
81. Simon, H. 1955 'A behavioural model of rational choice'. Quarterly Journal of Economics 69: 99-118.
82. Smith, G. F. 1997 'Managerial problem solving: A problem-centered approach' in Naturalistic decision making. G. Klein and C. Zsambok (eds), 371-382. Mahwah, NJ: Lawrence Erlbaum.
83. Starbuck, W. H., and F. J. Milliken 1988 'Executives' perceptual filters: What they notice and how they make sense' in The executive effect: Concepts and methods for studying top managers. D. C. Hambrick (ed.). Greenwich, CT: JAI Press.
84. Sutton, R. I., and R. L. Kahn 1987 'Prediction, understanding, and control as antidotes to organizational stress' in Handbook of organizational behavior. J. W. Lorsch (ed.), 272-299. Englewood Cliffs, NJ: Prentice Hall.
85. Tversky, A., and D. Kahneman 1974 'Judgement under uncertainty: Heuristics and biases'. Science 185: 1124-1131.
86. Waterman, R. H. 1990 Adhocracy: The power to change. Memphis, TN: Whittle Books.
87. Weick, K. 1993 'The collapse of sensemaking in organization: The Mann Gulch disaster'. Administrative Science Quarterly 38: 628-652.
88. Weick, K. E. 1995 Sensemaking in organizations. Thousand Oaks, CA: Sage.
89. Wilkins, A. L., and M. Thompson 1991 'On getting the story crooked (and straight)'. Journal of Organizational Change Management 4/3: 18-26.
90. Williamson, O. 1991 'Comparative economic organization: The analysis of discrete structural alternatives'. Administrative Science Quarterly 36: 269-296.
91. Yates, F. 2001 ' "Outsider": Impressions of naturalistic decision making' in Linking expertise and naturalistic decision making. E. Salas and G. Klein (eds). Mahwah, NJ: Lawrence Erlbaum.
92. Zsambok, C. E. 1997 'Naturalistic decision making: Where are we now?' in Naturalistic decision making. C. E. Zsambok and G. Klein. Mahwah, NJ: Lawrence Erlbaum.
93. Zsambok, C. E., and G. Klein 1997 Naturalistic decision making. Mahwah, NJ: Lawrence Erlbaum.