Agents based collaborative framework for B2C business model and related services

Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)

Volumn 2060, Issue , 2001, Pages 126-133

  Robin Rohit, V ^a,b   Sampath, D ^a,c  

^a INDIAN INSTITUTE OF SCIENCE   (India)

^b AK College of Engineering   (India)

^c DBS Bank ^*  (Singapore)

Author keywords

Customer relationship management (CRM); E Business; Intelligent software; Internet; Software agents; WWW

Indexed keywords

ARTIFICIAL INTELLIGENCE; AUTONOMOUS AGENTS; INTERNET; KNOWLEDGE BASED SYSTEMS; PUBLIC RELATIONS; SALES; SOFTWARE AGENTS; WEB BROWSERS; WORLD WIDE WEB;

AGENT-BASED SOFTWARES; COLLABORATIVE FRAMEWORK; CUSTOMER RELATIONSHIP MANAGEMENT; DISTRIBUTED COMPUTING ENVIRONMENT; EBUSINESS; EMERGING TECHNOLOGIES; INTELLIGENT SOFTWARE; VALUED ADDED SERVICES;

DISTRIBUTED COMPUTER SYSTEMS;

EID: 33745912409     PISSN: 03029743     EISSN: 16113349     Source Type: Book Series    
DOI: 10.1007/3-540-48206-7_11     Document Type: Conference Paper

References (15)

1. Choi, S.-Y., Whinston, A.B.: The Euture of E-Commerce: Integrate and Customise, Computer, Vol. 32-1. Jan (1999) 133-134
2. Dana Moore, Ed Greengrass: Design Considerations for Agent Systems That Glean the Internet, IEEE Intelligent Systems, March/April (2000) 76-81
3. Froehlich, G.; Liew, W.; Hoover, H.J.: Sorenson, P.G., Application Framework Issues When Evolving Business Applications For Electronic Commerce, Proceedings of the 32nd Annual Hawaii International Conference on Systems Sciences (HICSS-32), (1999) 10
4. Gary P. Schneider and James T. Perry: Electronic Commerce, Thomson Learning, Cambridge, (2000)
5. M. Huhns and M.P. Singh, editors.: Readings in Agents. Morgan Kaufmann Publishers: San mateo, CA, (1998)
6. I Jen Chiang; Lin, T.Y.: Using Rough Sets To Build-Up Web-Based One To One Customer Services, Proceedings of the 24th Annual International conference on Computer Software and Applications Conference (COMPSAC 2000), (2000) 463-464
7. Jutla, D.; Bodorik, P.; Hajnal, C.; Davis, C.: Making Business Sense of Electronic Commerce, Computer, Vol. 32-3, March (1999) 67-75
8. Marijana Lomic and Zoran Putnik: On Distance Education Courseware, Proceedings Of The 4th Annual SIGCSE/SIGCUE On Innovation And Technology In Computer Science Education, (1999) 194
9. Minar, N.; Gray, M.; Poop, O.; Krikorian, R.; Maes, P.: Hive: Distributed Agents For Networking Things, IEEE Concurrency, Vol. 8.2, April-June (2000) 24-33
10. Moore, D.: The Changing Face Of The Infosphere, IEEE Internet Computing, Vol. 4.1, (2000) 75-76
11. Ohaegbu, K.; Devgan, S.: Customer Relationship Management In E-Commece: The Call Center Solution, Proceedings of the IEEE Southeastcon., (2000) 391-394
12. Reffett, J.L: A Vendor-Customer Relationship To Improve Product Quality Communications, IEEE International Conference on Digital Technology, Vol.2, (1988) 852-856
13. Romaniuk, S.G.: Using Intelligent Agents To Identify Missing And Exploited Children, IEEE Intelligent Systems, Vol. 15.2, March-April (2000) 27-30
14. Weib G, Editor.: Multi-Agent Systems, The MIT Press: Cambridge, MA, (1999)
15. Wooldridge M. and N.R. Jennings.: Intelligent Agents: Theory And Practice, The knowledge Engineering Review, Vol. 10-2 (1995) 115-152