Measuring and evaluating the library's contribution to organisational success: Developing a strategic measurement model

Performance Measurement and Metrics

Volumn 7, Issue 1, 2006, Pages 7-16

  Henczel, Susan ^a  

^a CAVAL Collaborative Solutions   (Australia)

Author keywords

Information management; Library management; Performance appraisal; Special libraries; Strategic management

Indexed keywords

EID: 33745863536     PISSN: 14678047     EISSN: None     Source Type: Journal    
DOI: 10.1108/14678040610654819     Document Type: Article

References (5)

1. Henczel, S. (2000), “The information audit as a first step towards effective knowledge management: an opportunity for special librarians”, INSPEL, Vol. 34 Nos 3/4, pp. 210226.
2. Nicholson, S. (2004), “A conceptual framework for the holistic measurement and cumulative evaluation of library services”, Journal of Documentation, Vol. 60 No. 2, pp. 164182.
3. Outsell (2004), Outsell's Neighborhoods of the Information Industry: A Reference Guide, Outsell, Burlingame, CA.
4. Outsell (2005), Information Management Best Practices: Changing User Needs Require Service Revisions, Outsell, Burlingame, CA.
5. Henczel, S. (2001), The Information Audit: A Practical Guide, K.G. Saur, Munich.