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Volumn 19, Issue 2, 2006, Pages 165-179

Measuring fire service performance: A comparative study

Author keywords

Fire services; Performance measures; Portugal; Public administration; United Kingdom

Indexed keywords

COMPARATIVE STUDY; PERFORMANCE ASSESSMENT; PUBLIC ADMINISTRATION; PUBLIC SERVICE; SERVICE SECTOR;

EID: 33745860424     PISSN: 09513558     EISSN: None     Source Type: Journal    
DOI: 10.1108/09513550610650428     Document Type: Article
Times cited : (34)

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