How health care systems can begin to address the challenge of limited literacy

Journal of General Internal Medicine

Volumn 21, Issue 8, 2006, Pages 884-887

  Paasche Orlow, Michael K ^a   Schillinger, Dean ^b   Greene, Sarah M ^c   Wagner, Edward H ^c  

^a BOSTON UNIVERSITY SCHOOL OF MEDICINE   (United States)

^b UNIVERSITY OF CALIFORNIA   (United States)

^c CENTER FOR HEALTH STUDIES   (United States)

Author keywords

Health care systems; Health literacy; Literacy; Self management

Indexed keywords

COMPREHENSION; HEALTH CARE ORGANIZATION; HEALTH CARE SYSTEM; HUMAN; INTERPERSONAL COMMUNICATION; NOTE; PATIENT CARE; READING; STANDARDIZATION; TECHNOLOGY;

DELIVERY OF HEALTH CARE; EDUCATIONAL STATUS; HEALTH EDUCATION; HEALTH KNOWLEDGE, ATTITUDES, PRACTICE; HUMANS;

EID: 33745786803     PISSN: 08848734     EISSN: 15251497     Source Type: Journal    
DOI: 10.1111/j.1525-1497.2006.00544.x     Document Type: Note

References (43)

1. DeWalt DA, Berkman ND, Sheridan S, Lohr KN, Pignone MP. Literacy and health outcomes: a systematic review of the literature. J Gen Intern Med. 2004;19:1228-39.
2. Understanding and promoting health literacy (R01) PAR-04-116. Available at: http://grants2.nih.gov/grants/guide/pa-files/PAR-04-116.html. Accessed April 7, 2005.
3. Ratzan SC, Parker RM. Introduction. In: Selden CR, Zorn M, Ratzan SC, Parker RM, eds. National Library of Medicine Current Bibliographies in Medicine: Health Literacy. Available at: http://www.nlm.nih.gov/pubs/cbm/hliteracy.html. Accessed May 9, 2006. Vol. NLM Pub. No. CBM 2000-1. Bethesda, MD: National Institutes of Health, U.S. Department of Health and Human Services; 2000.
4. Fang MC, Machtinger EL, Wang F, Schillinger D. Health literacy and anticoagulation-related outcomes among patients taking warfarin. J Gen Intern Med. 2006;21:841-6.
5. Adams K, Corrigan JM.Institute of Medicine. Priority Areas for National Action: Transforming Health Care Quality. Committee on Identifying Priority Areas for Quality Improvement. Washington, DC: National Academies Press; 2003.
6. Improving chronic illness care: A National Program of the Robert Wood Johnson Foundation. Available at: http://www.improvingchroniccare.org/. Accessed May 9, 2006.
7. Wagner EH. Chronic disease management: what will it take to improve care for chronic illness? Eff Clin Pract. 1998;1:2-4.
8. Wagner EH, Austin BT, Davis C, Hindmarsh M, Schaefer J, Bonomi A. Improving chronic illness care: translating evidence into action. Health Aff (Millwood). 2001;20:64-78.
9. Improving patient safety through informed consent for patients with limited health literacy: an implementation report. National Quality Forum. Available at: http://www.qualityforum.org/docs/informed_consent/ webinformedconsentMember+public09-13-05.pdf. Accessed May 9, 2006.
10. Sudore RL, Landefeld CS, Williams B, Barnes D, Lindquist KS, Schillinger D. Use of a modified informed consent process among vulnerable patients: a descriptive study. J Gen Intern Med. 2006;21:867-73.
11. Schillinger D, Bindman A, Wang F, Stewart A, Piette J. Functional health literacy and the quality of physician-patient communication among diabetes patients. Patient Educ Couns. 2004;52:315-23.
12. Kalichman SC, Rompa D. Functional health literacy is associated with health status and health-related knowledge in people living with HIV-AIDS. J Acquir Immune Defic Syndr. 2000;25:337-44.
13. Mancuso CA, Rincon M. Asthma patients' assessments of health care and medical decision making: the role of health literacy. J Asthma. 2006;43:41-4.
14. Bass PF, Wilson JF, Griffith CH, Barnett DR. Residents' ability to identify patients with poor literacy skills. Acad Med. 2002;77:1039-41.
15. Lindau ST, Tomori C, Lyons T, Langseth L, Bennett CL, Garcia P. The association of health literacy with cervical cancer prevention knowledge and health behaviors in a multiethnic cohort of women. Am J Obstet Gynecol. 2002;186:938-43.
16. Seligman H, Wang F, Palacios J, Wilson C, Daher C, Schillinger D. Physician notification of their diabetes patients with limited health literacy: a randomized, controlled trial. J Gen Intern Med. 2005;20:1001-7.
17. Houts PS, Doak CC, Doak LG, Loscalzo MJ. The role of pictures in improving health communication: a review of research on attention, comprehension, recall, and adherence. Patient Educ Couns. 2006;61:173-90.
18. Wofford JL, Smith ED, Miller DP. The multimedia computer for office-based patient education: a systematic review. Patient Educ Couns. 2005;59:148-57.
19. Krishna S, Balas EA, Boren SA, Maglaveras N. Patient acceptance of educational voice messages: a review of controlled clinical studies. Methods Inf Med. 2002;41:360-9.
20. O'Connor AM, Stacey D, Rovner D, et al. Decision aids for people facing health treatment or screening decisions. Cochrane Database Syst Rev. 2001; CD001431.
21. Lewis D. Computer-based approaches to patient education: a review of the literature. J Am Med Inform Assoc. 1999;6:272-82.
22. Friedman RH, Stollerman J, Rozenblyum L, et al. A telecommunications system to manage patients with chronic disease. Medinfo. 1998;9:1330-4.
23. Bickmore T, Giorgino T. Health dialog systems for patients and consumers. J Biomed Inform. 2006 (in press).
24. Wagner EH, Bennett SM, Austin BT, Greene SM, Schaefer JK, Vonkorff M. Finding common ground: patient-centeredness and evidence-based chronic illness care. J Altern Complement Med. 2005;11(suppl 1):S7-S15.
25. DeWalt DA, Pignone M, Malone R, et al. Development and pilot testing of a disease management program for low literacy patients with heart failure. Patient Educ Conns. 2004;55:78-86.
26. Rothman R, Malone R, Bryant B, Horlen C, DeWalt D, Pignone M. The relationship between literacy and glycemic control in a diabetes disease-management program. Diabetes Educ. 2004;30:263-73.
27. Davis TC, Wolf MS, Bass, PF III, et al. Low literacy impairs comprehension of prescription drug warning labels. J Gen Intern Med. 2006;21:847-51.
28. Parker RM, Kindig DA. Beyond the IOM health literacy report: are the recommendations being taken seriously? J Gen Intern Med. 2006;21:891-2.
29. O'Connor PJ, Desai J, Solberg LI, et al. Randomized trial of quality improvement intervention to improve diabetes care in primary care settings. Diabetes Care. 2005;28:1890-7.
30. Rosenthal MB, Frank RG, Li Z, Epstein AM. Early experience with payfor-performance: from concept to practice. JAMA. 2005;294:1788-93.
31. Rosenthal MB, Frank RG. What is the empirical basis for paying for quality in health care? Med Care Res Rev. 2006;63:135-57.
32. Casalino L, Gillies RR, Shortell SM, et al. External incentives, information technology, and organized processes to improve health care quality for patients with chronic diseases. JAMA. 2003;289:434-41.
33. Castle NG, Brown J, Hepner KA, Hays RD. Review of the literature on survey instruments used to collect data on hospital patients' perceptions of care. Health Serv Res. 2005;40:1996-2017.
34. Health Literacy and Patient Safety. Joint Commission on Accreditation of Healthcare Organizations. Available at: http://www.jointcommission.org/ PublicPolicy/health_literacy.htm. Accessed May 9, 2006.
35. Baker DW. Reading between the lines: deciphering the connections between literacy and health. J Gen Intern Med. 1999;14:315-7.
36. Pignone M, DeWalt D, Sheridan S, Berkman ND, Lohr KN. Interventions to improve health outcomes for patients with low literacy: a systematic review. J Gen Intern Med. 2005;20.
37. Roter D. Health literacy and the patient-provider relationship. In: Schwartzberg JG, VanGeest JB, Wang CC, eds. Understanding Health Literacy: Implications for Medicine and Public Health. American Medical Association Press; 2005:87-100.
38. Rudd RR, Renzulli D, Pereira A, Daltroy L. Literacy demands in health care settings: the patient perspective. In: Schwartzberg JG, VanGeest JB, Wang CC, eds. Understanding Health Literacy: Implications for Medicine and Public Health. American Medical Association Press; 2005:69-84.
39. Schillinger D, Chen AH. Literacy and language: disentangling measures of access, utilization, and quality. J Gen Intern Med. 2004;19:288-90.
40. Rootman I, Ronson B. Literacy and health research in Canada: where have we been and where should we go? Can J Public Health. 2005;96(suppl 2):S62-S77.
41. Sentell TL, Halpin HA. Importance of adult literacy in understanding health disparities. J Gen Intern Med. 2006;21:862-6.
42. Weiss BD, Francis L, Senf JH, Heist K, Hargraves R. Literacy education as treatment for depression in patients with limited literacy and depression - a randomized controlled trial. J Gen Intern Med. 2006;21:823-8.
43. Nutbeam D. Health literacy as a public health goal: a challenge for contemporary health education and communication strategies into the 21st century. Health Promot Int. 2000;15:259-67.