Small Service Firms Face Implementation Challenges Additional training needed for owners, managers, workers

Quality Progress

Volumn 32, Issue 4, 1999, Pages 67-75

  Elmuti, Dean S ^a,b   Kathawala, Yunus ^a,b  

^a UNIVERSITY OF NORTH TEXAS   (United States)

^b School of Business   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 33745769534     PISSN: 0033524X     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (42)

1. Janet Gray, "Quality Costs: A Report Card on Business," Quality Progress, April 1995, pp. 51-54.
2. Ricky W. Griffin, Management, 5th ed. (Boston, MA: Houghton-Mifflin Publishing Co., 1996), p. 635.
3. James Dean and James Evans, Total Quality, Management, Organizations, and Strategy (St. Paul, MN: West Publishing Co., 1994), p. 47.
4. James Westphal, Ranjay Gulati, and Stephen M. Shortell, "The Institutionalization of Total Quality Management: The Emergence of Normative TQM Adoption and the Consequences for Organizational Legitimacy and Performance," Proceedings of the Academy of Management, Aug. 11-14,1996, pp. 249-253.
5. J. Michael Stahl and David W. Grigsby, Strategic Management: Total Quality and Global Competition (Cambridge, MA: Blackwell Publishers Ltd., 1997), p. 4.
6. Arthur Tenner and Irving J. DeToro, Total Quality Management: Three Steps for Continuous Improvement, (Reading, MA: Addison-Wesley Publishing Company, 1992), pp. 186-195.
7. Stephanie Overman, "Leader Helps Improve Competitiveness" HR Magazine, May 1990, pp. 58-60.
8. James R. Norman, "Xerox on the Move," Forbes, June 10, 1991, pp. 70-71.
9. John Holusha, "W. Edwards Deming, Expert on Business Management, Dies at 93," New York Times, Dec. 21,1993, p. A13.
10. Joel E. Ross, Total Quality Management: Text, Cases, and Readings, 2nd ed. (Delray Beach, FL: St. Lucie Press, 1995), pp. 263-335.
11. A. John Pearce and Richard B. Robinson, Formulation, Implementation, and Control of Competitive Strategy (Chicago, IL: Irwin-McGraw Hill Companies, 1997), p. 395.
12. J. Mathew and P. Katel, "The Cost of Quality," Neiusweek, Sept. 7,1992, pp. 48-49.
13. David Greising, "Quality: How to Make It Pay," Business Week, Aug. 8,1994, pp. 54-57.
14. Profiles of Malcolm Baldrige Award Winners (Boston, MA: Allyn and Bacon Publishing Company, 1992), pp. 79-92.
15. Ross, Total Quality Management: Text, Cases, and Readings.
16. G.P. Kartha and K.D. Skivington, "Total Quality Management in Small Business Organizations," Proceedings of the Midwest Business Administration Association, Small Business Track, March 24-26,1993, pp. 60-64.
17. Justin Longnecker, Carlos Moore, and William Petty, Small Business Management, 9th ed. (Cincinnati, OH: SouthWest Publishing Co., 1994), pp. 33-36.
18. J.C. Taylor and David G. Bowers, Survey of Organizations (Ann Arbor, MI: Institute for Social Research, University of Michigan, 1972), pp. 166-168.
19. R. Likert, The Human Organization (New York, NY: McGraw-Hill, 1967), pp. 20-40.
20. J.J. Cronbach, "Coefficient Alpha and the Internal Structure of Test," Psychometroka, Vol. 6, No. 3,1951, pp. 297-334.
21. Tenner and DeToro, Total Quality Management: Three Steps for Continuous Improvement.
22. R.G. Lewis and D.H. Smith, Total Quality in Higher Education (Delray Beach, FL: St. Lucie Press, 1994), pp. 1-20.
23. R. Likert, "Human Resource Accounting Buildings, and Assessing Productive Organizations/' Personnel, June 1973, pp. 8-24.
24. P.E. Molt, The Characteristics of Effective Organizations (New York, NY: Harper and Row, 1972), p. 20.
25. Likert, "Human Resource Accounting Buildings, and Assessing Productive Organizations."
26. Mott, The Characteristics of Effective Organizations.
27. Likert, "Human Resource Accounting Buildings, and Assessing Productive Organizations."
28. Lewis and Smith, Total Quality in Higher Education.
29. Dean and Evans, Total Quality, Management, Organizations, and Strategy.
30. Selwyn Becker, "TQM Does Work: Ten Reasons Why Misguided Attempts Fail," Management Review, May 1993, pp. 32-33.
31. Jim Fallen, "Implementing TQM in Two-Year Colleges," QATYC Journal, Fall/Spring 1994, pp. 10-17.
32. Dean and Evans, Total Quality, Management, Organizations, and Strategy.
33. Daniel T. Seymour, On Q: Causing Quality in Higher Education (New York, NY: Macmillian Publishing Company, 1992), pp. 74-94.
34. J.R. Hackman and R. Wageman, 'Total Quality Management: Empirical, Conceptual, and Practical Issues," Administrative Science Quarterly, Vol. 40, No. 2,1995, pp. 203-370.
35. Lewis and Smith, Total Quality in Higher Education.
36. J.D. Olian and S. Rynes, "Making Total Quality Work: Aligning Organizational Processes, Performance Measure, and Stakeholders," Human Resource Management, Vol. 30, No. 3, 1991, pp. 303-334.
37. Mathew and Katel, "The Cost of Quality."
38. Greising, "Quality: How to Make It Pay."
39. L.R. Jauch and R. A. Orwig, "A Violation of Assumptions: Why TQM Won't Work in the Ivory Tower," Proceedings of the 1994 Southwest Academy of Management, Dallas, TX, March 5, 1994, pp. 243-244.
40. William Beaver, "Is TQM Appropriate for the Classroom?" College Teaching, Vol. 42, No. 3,1994, pp. 111-114.
41. Gray, "Quality Costs: A Report Card on Business."
42. Seymour, On Q: Causing Quality in Higher Education.