Leadership and the transformation of a major institution: Charles rossotti and the internal revenue service

Public Administration Review

Volumn 66, Issue 4, 2006, Pages 596-604

  Rainey, Hal G ^a   Thompson, James ^b,c  

^a UNIVERSITY OF GEORGIA   (United States)

^b UNIVERSITY OF ILLINOIS AT URBANA CHAMPAIGN   (United States)

^c UNIVERSITY OF ILLINOIS AT CHICAGO   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 33745713115     PISSN: 00333352     EISSN: 15406210     Source Type: Journal    
DOI: 10.1111/j.1540-6210.2006.00619.x     Document Type: Review

References (8)

1. Bozeman, Barry. 2002. Government Management of Information Mega-Technology: Lessons from the Internal Revenue Service's Tax Systems Modernization. Washington, DC: IBM Center for the Business of Government.
2. Kaplan, Robert S., and David Norton. 1992. The Balanced Scorecard: Measures That Drive Performance. Harvard Business Review 70: 71-79.
3. Rainey, Hal G. 2001. A Weapon in the War for Talent: Using Special Hiring Authorities to Recruit Crucial Personnel. Washington, DC: IBM Center for the Business of Government.
4. Rossotti, Charles O. 2005. Many Unhappy Returns: One Man's Quest to Turn around the Most Unpopular Organization in America. Boston: Harvard Business School Press.
5. Sparrow, Malcolm. 1994. Imposing Duties: Government's Changing Approach to Compliance. Westport, CT: Praeger.
6. Thompson, James, and Hal G. Rainey. 2003. Modernizing Human Resource Management in the Federal Government: The IRS Model. Washington, DC: IBM Center for the Business of Government.
7. U.S. Government Accountability Office (GAO). 2005. Financial Audit: IRS's Fiscal Years 2005 and 2004 Financial Statements. Washington, DC: Government Accountability Office. GAO-06-137. www.gao.gov/new.items/d06137.pdf [accessed March 29, 2006].
8. U.S. Internal Revenue Service (IRS). 1999. Modernizing America's Tax Agency. Washington, DC: U.S. Department of Treasury, Internal Revenue Service. www.irs.gov/irs/article/0,id=98170,00.html [accessed March 29, 2006].