Citizen's charters: Service quality chameleons

Public Management Review

Volumn 7, Issue 3, 2005, Pages 321-340

  Drewry, Gavin ^a  

^a UNIVERSITY OF LONDON   (United Kingdom)

Author keywords

Citizen's charter; Citizenship; Consumerism; Service quality

Indexed keywords

EID: 33745685333     PISSN: 14719037     EISSN: 14719045     Source Type: Journal    
DOI: 10.1080/14719030500180823     Document Type: Article

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