Analysis of community pharmacy workflow processes in preventing dispensing errors

Journal of Pharmacy Practice

Volumn 19, Issue 2, 2006, Pages 124-130

  Hoxsie, DeAnna M ^b   Keller, Amanda E ^b   Armstrong, Edward P ^a  

^a UNIVERSITY OF ARIZONA   (United States)

^b NONE

Author keywords

Dispensing errors; Workflow

Indexed keywords

ARTICLE; COMMUNITY CARE; HUMAN; MEDICATION ERROR; PATIENT CARE; PHARMACIST; PHARMACY; PRESCRIPTION; RISK MANAGEMENT; WORKLOAD;

EID: 33745580007     PISSN: 08971900     EISSN: 15311937     Source Type: Journal    
DOI: 10.1177/0897190005285602     Document Type: Article

References (16)

1. Allard J, Carthey J, Cope J, Pitt M, Woodward M. Medication errors: causes, prevention, and reduction. Brit J Haematol. 2002;116:255-265.
2. FDA Center for Drug Evaluation and Research. Medication errors. Retrieved May 21, 2004, from http://www.fda.gov/cder/handbook/mederror.htm
3. Bates DW, Cullen DJ, Laird N, et al. Incidence of adverse drug events and potential adverse drug events. J Am Med Assoc. 1995;274:29-34.
4. Flynn EA, Barker KN, Carnahan BJ. National observational study of prescription dispensing accuracy and safety in 50 pharmacies. J Am Pharm Assoc. 2003;43:191-200.
5. Allan EL, Barker KN, Malloy MJ, Heller WM. Dispensing errors and counseling in community practice. Am Pharm. 1995;35:25-33.
6. Chua Siew-Siang, Wong I, Enmondson H, et al. A feasibility study for recording of dispensing errors and 'near misses' in four UK primary care pharmacies. Drug Safety. 2003;26(11):803-813.
7. Ashcroft DM, Quinlan P, Blenkinsopp A. Prospective study of the incidence, nature and causes of dispensing errors in community pharmacies. Pharmacoepidemiol Drug Safety. 2005;14:327-332.
8. Peterson GM, Wu MSH, Bergin JK. Pharmacists' attitudes towards dispensing errors: there causes and prevention. J Clin Pharmacol Ther. 1999;24:57-71.
9. Institute of Medicine. To Err Is Human: Building a Safer Health System. Washington, DC: National Academy Press; 1999.
10. Guernsey BG, Ingrim NB, Hokanson JA, et al. Pharmacists' dispensing accuracy in a high-volume outpatient pharmacy service: focus on risk management. Drug Intel Clin Phar. 1983;17:742-746.
11. Abood RR. Errors in pharmacy practice. U.S. Pharmacist. 1996;21:122-132.
12. Simonsmeier LM. Pharmacy design and workload contribute to dispensing error. Pharmacy Times. 1996;62:26.
13. Stump LS. Re-engineering the medication error-reporting process: removing the blame and improving the system. Am J Health Syst Pharm. 2000;57(24 Suppl 4):S10-S17.
14. Leape LL. Accelerating Change Today (A.C.T.) for America's Health. Washington, DC: The National Coalition on Health Care; 2000. Retrieved May 24, 2004, from www.aha.org/medicationsafety/medsafety.asp
15. Santell JP, Hicks RW, McMeekin J, Cousins D. Medication errors: experience of the United States Pharmacopeia (USP) MEDMARX reporting system. J Clin Pharmacol. 2003;43:760-767.
16. Adair G. The Hawthorne effect: a reconsideration of the methodological artifact. J Appl Psychol. 1984;69:334-335.