Evolution of a Software Maintenance Organization from Cost Center to Service Center

IEEE International Conference on Software Maintenance, ICSM

Volumn , Issue , 2003, Pages 209-212

  Smit, Sander ^a   De With, Peter H N ^a   Van Dijk, Gert Jan ^a  

^a LogicaCMG   (Netherlands)

Author keywords

Management; Organization; Practice; Service center; Software maintenance; Software process improvement

Indexed keywords

INFORMATION MANAGEMENT; PROBLEM SOLVING; PROFESSIONAL ASPECTS;

SERVICE CENTERS;

COMPUTER SOFTWARE;

EID: 33745537987     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/ICSM.2003.1235423     Document Type: Conference Paper

References (2)

1. Thomas M. Pigoski, "Practical Software Maintenance", Wiley Computer Publishing, 1996.
2. CCTA, "IT Infrastructure Library", 1993, (see http://www.itil.co.uk).