Searching for experts on the Web: A review of contemporary expertise locator systems

ACM Transactions on Internet Technology

Volumn 6, Issue 4, 2006, Pages 333-355

  Becerra Fernandez, Irma ^a  

^a FLORIDA INTERNATIONAL UNIVERSITY   (United States)

Author keywords

Expert finders; Expert recommenders; Expertise management; Expertise modeling; Expertise locator systems; Information retrieval; Knowledge management systems; Web content mining; Web mining

Indexed keywords

EXPERT FINDERS; EXPERT RECOMMENDERS; EXPERTISE MANAGEMENT; EXPERTISE MODELING; EXPERTISE-LOCATOR SYSTEMS; KNOWLEDGE MANAGEMENT SYSTEMS; WEB CONTENT MINING;

COMPUTER SIMULATION; DATA MINING; DATA STRUCTURES; INFORMATION RETRIEVAL; KNOWLEDGE BASED SYSTEMS; MATHEMATICAL MODELS;

WORLD WIDE WEB;

EID: 33745357081     PISSN: 15335399     EISSN: 15576051     Source Type: Journal    
DOI: 10.1145/1183463.1183464     Document Type: Article

References (43)

1. AHONEN, H., HEINONEN, O., KLEMETTINEN, M., AND VERKAMO, I. 1997. Applying data mining techniques in text analysis, Tech. rep. C-1997-23, Department of Computer Science, University of Helsinki.
2. ALAVI, M. AND LEIDNER, D. 1999. Knowledge management systems: Issues, challenges, and benefits. Commu. Assoc. Inform. Syst. 1, 7. Available at http://cais.isworld.org/articles/default.asp?vol=1&art=7.
3. ARASU, A., CHO J., GARCIA-MOLINA, H., PAEPCKE, A., AND RAGHAVAN, S. 2001. Searching the Web. ACM Trans. Internet Techn. 1, 1, 2-43.
4. BECERRA-FERNANDEZ, I. 1998a. Corporate memory project, Final rep. NASA grant no. NAG10-0232. 12-25.
5. BECERRA-FERNANDEZ, I. 2000a. The role of artificial intelligence technologies in the implementation of people-finder knowledge management systems. Know. Based Syst., (Special Issue on Artificial Intelligence in Knowledge Management), 13, 5, (Oct.), 315-320.
6. BECERRA-FERNANDEZ, I. 2000b. Facilitating the online search of experts at NASA using expert seeker people-finder. In Proceedings of the 3rd International Conference on Practical Aspects of Knowledge Management. Basel, Switzerland.
7. BECERRA-FERNANDEZ, I. 2001. Locating Expertise at NASA - Developing a tool to leverage human capital. Know. Manage. Rev. 4, 4, 34-37.
8. BECEHRA-FERNANDEZ, I. AND AHA, D. 1999a. Case-based problem solving for knowledge management systems. In Proceedings of the 12th Annual International Florida Artificial Intelligence Research Symposium (FLAIRS), Orlando, FL.
9. BECERRA-FERNANDEZ, I., GONZALEZ, A., AND SABHERWAL, R. 2004. Knowledge Management: Challenges, Solutions, and Technologies. Prentice Hall, Upper Saddle River, NJ.
10. BECERRA-FERNANDEZ, I., WANG, T., AGHA, G., AND SIN, T. 2005. Actor model and knowledge management systems: Social interaction as a framework for knowledge integration. Lecture Notes in Computer Science, vol. 3782, 19-31.
11. CAÑAS, A., LEAKE, D., AND WILSON, D. 1999. Managing, mapping, and manipulating conceptual knowledge. In Proceedings of the (AAAI '99) Workshop on Exploring Synergies of Knowledge Management and Case Based Reasoning. Menlo Park, CA. AAAI Press. 10-14.
12. CHEN H. 2001. Knowledge Management Systems A Text Mining Perspective. The University of Arizona Press, Tucson, AZ.
13. CROSS, R. AND BORGATTI, S. 2000. The ties that share: Relational characteristics that facilitate knowledge transfer and organizational learning. INSNA Social Networks Conference, Vancouver, Canada.
14. DAVENPORT, T. 1997. Knowledge management case study: Knowledge management at Microsoft. Available at http://kman.bus.utexas.edu/kman/microsoft.htm.
15. DAVENPORT, T. 1996. Knowledge management at Hewlett Packard. Available at http://www.bus.utexas.edu/kman/hpcase.htm.
16. DOAN, A., DOMINGOS, P., AND HALEVY, A. 2001. Reconciling schemas of disparate data sources: A machine-learning approach. In Proceedings of ACM SIOMOD 2001 (May). Santa Barbara, CA.
17. DUMAIS, S. AND CHEN, H. 2000. Hierarchical classification of Web content. In Proceedings of the 23rd ACM International Conference on Research and Development in Information Retrieval (SIGIR'00). Athens, Greece.
18. EDELSTEIN, H. 2001. Pan for gold in the clickstream. Information Week (March 12).
19. FAYYAD, U., PIATETSKY-SHAPIRO, G., SMYTH, P., AND UTHURUSSMY, R. EDS. 1996. Advances in Knowledge Discovery and Data Mining. AAAI Press.
20. FLAKE, G., LAWRENCE, S., AND GILES C. 2000. Efficient identification of Web communities. In Proceedings of the 6th ACM SIGKDD International Conference on Knowledge Discovery and Data Mining, Boston, MA.
21. FRAKES, W. AND BAEZA-YATES, R. 1992. Information Retrieval: DataStructures and Algorithms. Prentice Hall, Upper Saddle, NJ.
22. FRASCONI, P., SODA, G., AND VULLO, A. 2001. Text categorization for multi-page documents: A hybrid naïve Bayes HMM approach. In Proceedings of the 1st ACM/IEEE-CS Joint Conference on Digital libraries (JCDL). Roanoke, VA.
23. GILES, C., BOLLACKER, K., AND LAWRENCE, S. 1998. CiteSeer: An automatic citation indexing system. In Proceedings of the ACM Conference on Digital Libraries, Pittsburgh. PA.
24. GUARINO, N. AND WELTY, C. 2002. Evaluating ontological decisions with ontoclean. Comm. ACM 45, 2, 61-65.
25. GROBELNIK, M. AND MLADENIC, D. 2002. Approaching analysis of EU IST projects database. In Proceedings of the 13th International Conference on Information and Intelligent Systems (IIS' 02). Varazdin, Croatia, 57-61.
26. GRUNINGER, M. AND LEE, J. 2002. Ontology applications and design. Comm. ACM 45, 2, 39-41.
27. LAWRENCE, S. AND GILES, C. 1999. Accessibility of information on the Web. Nature 400, 107-109.
28. IBARRA, H. 1995. Race, opportunity and diversity of social circles in managerial networks. Academy Manag. J. 38, 673-703.
29. JACKSON, J. 2002. Data mining: A conceptual overview. Comm. Assoc. Inform. Syst. 8, 267-296.
30. KOSALA, R. AND BLOCKEEL, H. 2000. Web mining research: A survey. ACM SIGKDD Explorations 2, 1, 1-15.
31. KRACKHARDT, D. 1994. Constraints on the interactive organization as an ideal type. In C. Heckscher & A. Donnellon, Eds. The Post-Bureaucratic Organization: New Perspective on Organizational Change. Sage Thousand Oaks, CA. 211-220.
32. KRULWICH, B. AND BURKEY, C. 1995. Contact finder: Extracting indications of expertise and aswering questions with referrals. In Working Notes of the Fall Symposium on Intelligent Knowledge Navigation and Retrieval. Tech. rep. FS-95-03, Cambridge, MA. AAAI Press, 85-91.
33. MARSDEN, P. 1990. Network data and measurement. Ann. Rev. Sociology 16, 435-463.
34. MATTOX, D., MAYBURY, M., AND MOREY, D. 1999. Enterprise expert and knowledge discovery. In Proceedings of the 8th International Conference on Human-Computer Interaction (HCI International'99). Munich, Germany (Aug). 303-307.
35. SALTON, G. 1989. Automatic Text Processing. Addison-Wesley.
36. SCHURR, H., STTAB, S., AND STUDER, R. 1999. Ontology-based process support. In Proceedings of the AAAI Workshop on Exploring Synergies of Knowledge Management and Case-Based Reasoning, Orlando, FL.
37. SEBASTIANI, F. 2002. Machine learning in automated text categorization. ACM Comput. Surv. 34, 1, 1-47.
38. STEETER, L. A. AND LOCHBAUM, K. E. 1998. An expert/expert locating system based on automatic representation of semantic structure. In Proceedings of the 4th IEEE Conference on Artificial Intelligence Applications. IEEE, San Diego, CA, 345-349.
39. TRISTRAM, C. 1998. Common knowledge. CIO. Available at www.cio.com/archive/webbusiness/090198_booz.html.
40. WIIG, K. 1993. Thinking About Thinking - How People and Organizations Create, Represent, and Use Knowledge. Schema Press, Arlington, TX.
41. WRIGHT, A. AND SPENCER, W. 1999. The National Security Agency (NSA) networked knowledge and skills management system. Delphi's International Knowledge Management Summit (IKMS). San Diego, CA.
42. YIMAM-SEID, D. AND KOBSA, A. 2003. Expert finding systems for organizations: Problem and domain analysis and the DEMOIR approach. J. Organi. Comput. Electron. Comm. 13, 1, 1-24.
43. ZANASI, A. 2000. Web mining through the online analyst. In Proceedings of the 1st Data Mining Conference, Cambridge University, Cambridge, UK.