Root causes of lost time and user stress in a simple dialog system

9th European Conference on Speech Communication and Technology

Volumn , Issue , 2005, Pages 1565-1568

  Ward, Nigel G ^a   Rivera, Anais G ^a   Ward, Karen ^a   Novick, David G ^a  

^a UNIVERSITY OF TEXAS AT EL PASO   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

BEHAVIORAL RESEARCH; RESEARCH AND DEVELOPMENT MANAGEMENT; SPEECH ANALYSIS; SPEECH RECOGNITION;

DIALOG SYSTEM; HUMAN BEHAVIOR; HUMAN OPERATORS;

SPEECH COMMUNICATION;

EID: 33745220291     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

References (11)

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3. Möller, Sebastian. A New Taxonomy for the Quality of Telephone Services Based on Spoken Dialog Systems. 3rd SigDial Workshop on Discourse and Dialog, pp 142-153, 2002.
4. Ward, Nigel, Anais G. Rivera, Karen Ward, David G. Novick. Some Usability Issues and Research Priorities in Spoken Dialog Applications, Technical Report UTEP-CS-05-23, 2005.
5. Cohen, Michael H., James P. Giangola and Jennifer Balogh. Voice User Interface Design. Addison-Wesley, 2004.
6. Harris, Randy Allen. Voice Interaction Design: Crafting the New Conversational Speech Systems. Morgan Kaufmann, 2005.
7. Ferrer, Luciana, Elizabeth Shriberg, and Andreas Stolcke. A Prosody-Based Approach to End-Of-Utterance Detection that does not Require Speech Recognition. ICAASP 2003.
8. McInnes, Fergus and David Attwater. Turn-taking and grounding in spoken telephone number transfers. Speech Communication, 43, pp 205-223, 2004.
9. Lemon, Oliver, Lawrence Cavedon and Barbara Kelly. Managing Dialogue Interaction: A Multi-Layered Approach. 4th SigDial Workshop on Discourse and Dialogue, 2003.
10. Ward, Nigel and Satoshi Nakagawa. Automatic User-Adaptive Speaking Rate Selection, International Journal of Speech Technology, 7, pp 235-238. 2004.
11. Ward, Nigel. Non-Lexical Conversational Sounds in American English. Pragmatics and Cognition, 2005, to appear.