Voice user interface design for automated directory assistance

9th European Conference on Speech Communication and Technology

Volumn , Issue , 2005, Pages 2509-2512

  Levin, Esther ^a   Mané, Amir M ^b  

^a CITY COLLEGE OF NEW YORK   (United States)

^b Voice Advantage ^*  (United States)

Author keywords

[No Author keywords available]

Indexed keywords

AUTOMATION; CONSTRAINT THEORY; SPEECH ANALYSIS; SPEECH SYNTHESIS; SYSTEMS ANALYSIS;

BUSINESS DRIVERS; COMMERCIAL DEPLOYMENT; DIRECTORY ASSISTANCE (DA); VOICE TECHNOLOGIES;

USER INTERFACES;

EID: 33745200732     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

References (10)

1. Kathleen Pierz. " Consumers & Internet-based Telephone Number Lookups: A National Consumer Research Study", Pierz Group Report, October 6, 2004,
2. Mane, A. M., Maintaining and Increasing Customer Satisfaction Through Voice Automation of Directory Assistance, Speech Technology magazine, May 2003.
3. Olasson, D., Ju, Y.C., Bhatia, S., Herron, D., Liu, J., "MS Connect: a fully featured auto-attendant. System Design, Implementation and Performance", Proc ICSLP 2004, in Proc. Int. Conf. on Spoken Language Processing. Jeju, South Korea, Oct, 2004.
4. A. Abella et al, "VPQ: A Spoken Language Interface to Large Scale Directory Information," in ICSLP 98, (Sydney, Australia),pp. 2863-2867, 1998, November 30-December 4, 1998.
5. Seide, F. and Kellner, A. "Towards an automated directory information system." Proc. EuroSpeech '97, 1327-1330, 1997.
6. Spiegel, M. F. and Machi, M. J, 1990. Synthesis of names by a demi-syllable-based speech synthesizer (Orator). Journal of the American Voice Input/Output Society 7:1-10.
7. Natarajan, P., Prasad, R., Schwartz, R., Makhoul, J. "A Scalable Architecture for Directory Assistance Automation", ICASSP 2002, Orlando, Florida, May 2002.
8. Michael Meyer and Hermann Hild. Recognition of spoken and spelled proper names. EUROSPEECH, vol. 3, pages 1579-1582, Rhodes, Greece, September 1997.
9. H. Schramm, B. Rueber, and A. Kellner. "Strategies for name recognition in automatic directory assistance systems." Speech Communication, 31: pp 329-338, 2000
10. Spiegel, M.F. "The Difficulties with Names; Overcoming Barriers to Personal Voice Services" Speech Technology Magazine, May / June 2003