The role of perceived demographic dissimilarity and interaction in customer-service satisfaction

Journal of Applied Social Psychology

Volumn 36, Issue 7, 2006, Pages 1654-1673

  Cunningham, George B ^a   Sagas, Michael ^a  

^a TEXAS A AND M UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 33745078016     PISSN: 00219029     EISSN: 15591816     Source Type: Journal    
DOI: 10.1111/j.0021-9029.2006.00075.x     Document Type: Review

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