An examination of blood center structure and hospital customer satisfaction: What can centralized and decentralized blood centers learn from each other?

Health Marketing Quarterly

Volumn 22, Issue 3, 2005, Pages 21-42

  Carden, Robert ^a   DelliFraine, Jami L ^b  

^a Virginia Blood Services   (United States)

^b Clinical Neurophysiology Lab (127)   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

ARTICLE; BLOOD BANK; CONSUMER; HOSPITAL MANAGEMENT; HUMAN; ORGANIZATION AND MANAGEMENT; UNITED STATES;

BLOOD BANKS; CONSUMER SATISFACTION; HOSPITAL ADMINISTRATION; HUMANS; UNITED STATES;

EID: 33745076747     PISSN: 07359683     EISSN: 15450864     Source Type: Journal    
DOI: 10.1300/J026v22n03_03     Document Type: Article

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11. Starr, D., (1999), Blood: An Epic History of Medicine and Commerce, New York: Knopf.
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14. Westphal, R., and Simon, T., (1991), "Regional Blood Centers" in E. Rossi, T. Simon, & G. Moss (Eds.), Principles of Transfusion Medicine, Baltimore: Williams & Wilkins.