메뉴 건너뛰기




Volumn 2, Issue 1, 2006, Pages 101-115

Applying TQM, CMM and ISO 9001 in knowledge management for software development process improvement

Author keywords

Capability Maturity Model (CMM); ISO 9001:2000; Knowledge Management (KM); Software development process; Total Quality Management (TQM)

Indexed keywords


EID: 33745031894     PISSN: 17408849     EISSN: 17408857     Source Type: Journal    
DOI: 10.1504/IJSS.2006.008161     Document Type: Article
Times cited : (50)

References (22)
  • 1
    • 33745015618 scopus 로고
    • 'New SEI maturity model targets key practices'
    • November pp.78
    • Baumert, J. (1992) 'New SEI maturity model targets key practices', IEEE Software, November, pp.78 and 79.
    • (1992) IEEE Software , pp. 79
    • Baumert, J.1
  • 2
    • 0026190841 scopus 로고
    • 'A critical look at software capability evaluations'
    • July
    • Bollinger, T.B. and McGowan, C. (1991) 'A critical look at software capability evaluations', IEEE Software, July, pp.25-41.
    • (1991) IEEE Software , pp. 25-41
    • Bollinger, T.B.1    McGowan, C.2
  • 3
    • 4143146193 scopus 로고    scopus 로고
    • 'Knowledge management metrics'
    • Bose, R. (2004) 'Knowledge management metrics', Industrial Management and Data System, Vol. 104, No. 6, pp.457-468.
    • (2004) Industrial Management and Data System , vol.104 , Issue.6 , pp. 457-468
    • Bose, R.1
  • 4
    • 0343107923 scopus 로고
    • 'Capability evaluations rate high variable'
    • pp.105 and
    • Card, D. (1992) 'Capability evaluations rate high variable', IEEE Software, Vol. 9, No. 5, pp.105 and 106.
    • (1992) IEEE Software , vol.9 , Issue.5 , pp. 106
    • Card, D.1
  • 5
    • 33645307277 scopus 로고    scopus 로고
    • 'A framework for the integration of knowledge management and business process management'
    • Choi, I., Jung, J. and Sung, M. (2004) 'A framework for the integration of knowledge management and business process management', International Journal of Innovation and Learning, Vol. 1, No. 4, pp.399-408.
    • (2004) International Journal of Innovation and Learning , vol.1 , Issue.4 , pp. 399-408
    • Choi, I.1    Jung, J.2    Sung, M.3
  • 6
    • 0037764377 scopus 로고
    • 'Elements of a process improvement program'
    • Dion, R. (1992) 'Elements of a process improvement program', IEEE Software, Vol. 9, No. 4, pp.83-85.
    • (1992) IEEE Software , vol.9 , Issue.4 , pp. 83-85
    • Dion, R.1
  • 7
    • 18844397249 scopus 로고    scopus 로고
    • 'An intelligent forward quality enhancement system to achieve product customization'
    • Ho, G.T.S., Lau, H.C.W., Lee, C.K.M and Ip, A.W.H. (2005) 'An intelligent forward quality enhancement system to achieve product customization', Industrial Management and Data Systems, Vol. 105, No. 3, pp.384-406.
    • (2005) Industrial Management and Data Systems , vol.105 , Issue.3 , pp. 384-406
    • Ho, G.T.S.1    Lau, H.C.W.2    Lee, C.K.M.3    Ip, A.W.H.4
  • 8
    • 0003491258 scopus 로고    scopus 로고
    • ISO 9001:2000 Geneva: International Organization for standardization
    • ISO 9001:2000 (2000) Quality Management System, Geneva: International Organization for standardization.
    • (2000) Quality Management System
  • 9
    • 0041490565 scopus 로고    scopus 로고
    • 'Revolution of way of work in Software & Service Group'
    • Kurose, K. (1999) 'Revolution of way of work in Software & Service Group', Information Processing Society, Vol. 40, No. 3, pp.308-311.
    • (1999) Information Processing Society , vol.40 , Issue.3 , pp. 308-311
    • Kurose, K.1
  • 10
    • 2342427050 scopus 로고    scopus 로고
    • 'An integrated evaluation system based on the continuous improvement model of IS performance'
    • Leem, C.S. and Kim, I. (2004) 'An integrated evaluation system based on the continuous improvement model of IS performance', Industrial Management and Data Systems, Vol. 104, No. 2, pp.115-128.
    • (2004) Industrial Management and Data Systems , vol.104 , Issue.2 , pp. 115-128
    • Leem, C.S.1    Kim, I.2
  • 11
    • 3242731026 scopus 로고    scopus 로고
    • 'A maturity model and an evaluation system of software customer satisfaction: The case of software company in Korea'
    • Leem, C.S. and Yoon, Y. (2004) 'A maturity model and an evaluation system of software customer satisfaction: the case of software company in Korea', Industrial Management and Data Systems, Vol. 104, No. 4, pp.347-354.
    • (2004) Industrial Management and Data Systems , vol.104 , Issue.4 , pp. 347-354
    • Leem, C.S.1    Yoon, Y.2
  • 12
    • 84969448359 scopus 로고    scopus 로고
    • 'Will knowledge management work in the government?'
    • Liebowitz, J. (2004) 'Will knowledge management work in the government?', Electronic Government: An Internal Journal, Vol. 1, No. 1, pp.1-7.
    • (2004) Electronic Government: An Internal Journal , vol.1 , Issue.1 , pp. 1-7
    • Liebowitz, J.1
  • 13
    • 1542635376 scopus 로고    scopus 로고
    • 'A study of the relationship between total quality management implementation factors and software quality'
    • Parzinger, M. and Ravinder, N. (2000) 'A study of the relationship between total quality management implementation factors and software quality', Total Quality Management, Vol. 11, No. 3, pp.353-371.
    • (2000) Total Quality Management , vol.11 , Issue.3 , pp. 353-371
    • Parzinger, M.1    Ravinder, N.2
  • 14
    • 0029231887 scopus 로고
    • 'How ISO 9001 compares with the CMM'
    • January
    • Paulk, M.C. (1995a) 'How ISO 9001 compares with the CMM', IEEE Software, January, pp.74-84.
    • (1995) IEEE Software , pp. 74-84
    • Paulk, M.C.1
  • 15
    • 1542606534 scopus 로고
    • 'Comparing ISO 9001 and the capability maturity model for software'
    • Paulk, M.C. (1995b) 'Comparing ISO 9001 and the capability maturity model for software', Software Quality Journal, Vol. 7, pp.245-256.
    • (1995) Software Quality Journal , vol.7 , pp. 245-256
    • Paulk, M.C.1
  • 16
  • 17
    • 0007717744 scopus 로고    scopus 로고
    • 'ISO 9000 versus CMM: Standardization and certification of IS development'
    • Pijl, G.J., Swinkels, G.J.P.J. and Verrijdt, G. (1997) 'ISO 9000 versus CMM: standardization and certification of IS development', Information and Management, Vol. 32, pp.267-274.
    • (1997) Information and Management , vol.32 , pp. 267-274
    • Pijl, G.J.1    Swinkels, G.J.P.J.2    Verrijdt, G.3
  • 18
    • 0036394255 scopus 로고    scopus 로고
    • 'Impact of ISO 9000 certification on quality management practices: A comparative study'
    • Quazi, H., et al. (2002) 'Impact of ISO 9000 certification on quality management practices: a comparative study', Total Quality Management, Vol. 13, No. 1, pp.53-67.
    • (2002) Total Quality Management , vol.13 , Issue.1 , pp. 53-67
    • Quazi, H.1
  • 19
    • 0007693809 scopus 로고    scopus 로고
    • 'Process use integration of SEI CMM and ISO quality models'
    • Rozman, I., Horvat, R.V., Gyorkos, J. and Hericko, M. (1997) 'Process use integration of SEI CMM and ISO quality models', Software Quality Journal, Vol. 6, No. 1, pp.37-63.
    • (1997) Software Quality Journal , vol.6 , Issue.1 , pp. 37-63
    • Rozman, I.1    Horvat, R.V.2    Gyorkos, J.3    Hericko, M.4
  • 20
    • 84939380630 scopus 로고
    • 'TQM vs. the SEI capability maturity model'
    • Silver, B. (1992) 'TQM vs. the SEI capability maturity model', Software Quality World, Vol. 4, No. 2, pp.32-38.
    • (1992) Software Quality World , vol.4 , Issue.2 , pp. 32-38
    • Silver, B.1
  • 22
    • 84961560404 scopus 로고    scopus 로고
    • 'Knowledge management opportunities for cycle time reduction'
    • Yang, J. (2004) 'Knowledge management opportunities for cycle time reduction', International Journal of Innovation and Learning, Vol. 1, No. 2, pp.192-207.
    • (2004) International Journal of Innovation and Learning , vol.1 , Issue.2 , pp. 192-207
    • Yang, J.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.