Self-service reservation in the fieldforce

BT Technology Journal

Volumn 24, Issue 1, 2006, Pages 40-47

  Li, Yang ^a,b   Voudouris, Christos ^c   Thompson, Simon G ^d   Owusu, Gilbert ^e   Anim Ansah, George ^f   Liret, Anne ^g   Lee, Habin ^h   Kern, Mathias ⁱ  

^a DURHAM UNIVERSITY   (United Kingdom)

^b UNIVERSITY OF LONDON   (United Kingdom)

^c UNIVERSITY OF ESSEX   (United Kingdom)

^d UNIVERSITY OF SOUTHAMPTON   (United Kingdom)

^e LEEDS METROPOLITAN UNIVERSITY   (United Kingdom)

^f UNIVERSITY OF MANCHESTER   (United Kingdom)

^g University of Paris   (France)

^h Hankuk Aviation University   (South Korea)

ⁱ BT Group   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

DATA COMMUNICATION SYSTEMS; ENTERPRISE RESOURCE PLANNING; ONLINE SYSTEMS; PORTALS; TELECOMMUNICATION SERVICES; USER INTERFACES;

FIELDFORCE OPTIMIZATION SUITE; JOB SCHEDULING; SELF-SERVICE RESERVATION;

TELECOMMUNICATION INDUSTRY;

EID: 33646798387     PISSN: 13583948     EISSN: None     Source Type: Journal    
DOI: 10.1007/s10550-006-0019-8     Document Type: Article

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