Hybrid context model based on multilevel situation theory and ontology for contact centers

Third IEEE International Conference on Pervasive Computing and Communications Workshops, PerCom 2005 Workshops

Volumn 2005, Issue , 2005, Pages 3-7

  Kalyan, Anupama ^a   Gopalan, Srividya ^a   Sridhar, V ^a  

^a Satyam Computer Services Ltd India   (India)

Author keywords

[No Author keywords available]

Indexed keywords

COMPUTER SIMULATION; INFORMATION RETRIEVAL; INFORMATION SCIENCE; INFORMATION THEORY; MATHEMATICAL MODELS;

CONTEXT MODELING; CONTEXTUAL INCONSISTENCIES; MULTILEVEL SITUATION THEORY; ONTOLOGY;

COMPUTER SCIENCE;

EID: 33646775687     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/PERCOMW.2005.40     Document Type: Conference Paper

References (7)

1. Akman. V, and M. Surav, "The Use of Situation Theory in Context Modeling". Computational Intelligence: An International Journal, 12(4), 1996.
2. th Mini-Euro Conference on HCP, May 2003.
3. Gu T., et al, "An Ontology-based Context Model in Intelligent Environments", Communication Networks and Distributed Systems Modeling and Simulation Conference, January 2004
4. Strang .T, et al, "A Context Modeling Survey." Workshop on Advanced Context Modelling, Reasoning and Management, UbiComp 2004, September 2004.
5. Thawani A, et al, "Web-based Context Aware Information Retrieval in Contact Centers." IEEE/WIC/ACM WI04, September, 2004.
6. The enterprise ontology: http://www.aiai.ed.ac.uk/project/enterprise/ enterprise/ontology.html.
7. nd Hellenic Conference on Artificial Intelligence (SETN-02), April, 2002.