Adaptive resource management of a Virtual Call Center using a peer-to-peer approach

IFIP Advances in Information and Communication Technology

Volumn 118, Issue , 2003, Pages 425-437

  Cochinwala, Munir ^a   Jackson, Namon ^a   Shim, Hyong ^a   Sigman, Eric ^a  

^a TELCORDIA TECHNOLOGIES   (United States)

Author keywords

Adaptive and Distributed Service and Resource Management; And Virtual Call Center; Peer to Peer Application; Service Platform

Indexed keywords

DISTRIBUTED COMPUTER SYSTEMS; NATURAL RESOURCES MANAGEMENT; NETWORK MANAGEMENT; RESOURCE ALLOCATION;

ADAPTIVE RESOURCE MANAGEMENT; CALL CENTERS; DESIGN AND IMPLEMENTATIONS; HETEROGENEOUS ENVIRONMENTS; PEER-TO-PEER APPLICATION; PEER-TO-PEER CONNECTIONS; RESOURCE MANAGEMENT; SERVICE PLATFORMS;

PEER TO PEER NETWORKS;

EID: 33646767242     PISSN: 18684238     EISSN: None     Source Type: Book Series    
DOI: 10.1007/978-0-387-35674-7     Document Type: Conference Paper

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