OSS opportunities in open source software - CRM and OSS standards

BT Technology Journal

Volumn 24, Issue 1, 2006, Pages 127-140

  Bruce, Gary ^a   Robson, Paul ^a   Spaven, Ricky ^b  

^a BRITISH TELECOM   (United Kingdom)

^b UNIVERSITY OF SOUTHAMPTON   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

COMPUTER SOFTWARE; COST EFFECTIVENESS; CUSTOMER SATISFACTION; QUALITY OF SERVICE; STANDARDS; TELECOMMUNICATION SERVICES;

COMMERCIAL-OFF-THE-SHELF PACKAGE; CUSTOMER RELATIONSHIP MANAGEMENT; OPEN SOURCE SOFTWARE; OPERATIONAL SUPPORT SYSTEM; TELECOMMUNICATIONS PROVIDER;

TELECOMMUNICATION INDUSTRY;

EID: 33646762784     PISSN: 13583948     EISSN: None     Source Type: Journal    
DOI: 10.1007/s10550-006-0028-9     Document Type: Article

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