Improving service quality by capitalising on an integrated Lean Six Sigma methodology

International Journal of Six Sigma and Competitive Advantage

Volumn 2, Issue 1, 2006, Pages 1-22

  Su, Chao Ton ^a   Chiang, Tai Lin ^b   Chang, Che Ming ^c  

^a NATIONAL TSING HUA UNIVERSITY   (Taiwan)

^b MINGHSIN UNIVERSITY OF SCIENCE AND TECHNOLOGY   (Taiwan)

^c NATIONAL CHIAO TUNG UNIVERSITY   (Taiwan)

Author keywords

IT help desk service; Lean; Lean Six Sigma; Service quality; Six Sigma

Indexed keywords

EID: 33646718345     PISSN: 14792494     EISSN: 14792753     Source Type: Journal    
DOI: 10.1504/IJSSCA.2006.009367     Document Type: Article

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