메뉴 건너뛰기




Volumn 45, Issue 1, 2006, Pages 145-160

A context-aware smart-call-center solution: Improving customer service for online games

Author keywords

[No Author keywords available]

Indexed keywords

INFORMATION SERVICES; INTERNET; MATHEMATICAL MODELS; NETWORK PROTOCOLS; VOICE/DATA COMMUNICATION SYSTEMS;

EID: 33646595921     PISSN: 00188670     EISSN: 00188670     Source Type: Journal    
DOI: 10.1147/sj.451.0145     Document Type: Article
Times cited : (7)

References (14)
  • 1
    • 85039354630 scopus 로고    scopus 로고
    • IBM Business Consulting Services
    • Transformation in the Contact Center Environment, IBM Business Consulting Services (2004), http://www-1.ibm.com/services/us/bcs/pdf/ g510-3642-contact-center-trends.pdf.
    • (2004) Transformation in the Contact Center Environment
  • 2
    • 85039359671 scopus 로고    scopus 로고
    • IBM Call Center Continuity Services
    • IBM Call Center Continuity Services, http://www-1.ibm.com/services/us/ index.wss/offering/bcrs/a1000262.
  • 3
    • 85039356113 scopus 로고    scopus 로고
    • Cisco IP Contact Center Enterprise Edition, Solution Reference Network Design (June)
    • Cisco IP Contact Center Enterprise Edition, Solution Reference Network Design (June 2005), http://www.cisco.com/application/pdf/en/us/guest/ netsol/ns268/c649/ccmigration_09186a00803fecb5.pdf.
    • (2005)
  • 4
    • 85039361548 scopus 로고    scopus 로고
    • (in Chinese), iResearch
    • 4 China Online Game Research Report (in Chinese), iResearch, http://www.iresearch.com.cn/online_game/detail_free.asp?id=11653.
    • 2004 China Online Game Research Report
  • 5
    • 85039355055 scopus 로고    scopus 로고
    • Shanda Entertainment
    • Shanda Entertainment (2005), http://www.snda.com/.
    • (2005)
  • 6
    • 85039360097 scopus 로고    scopus 로고
    • "Customer Service: The Key to the Success of Online Games"
    • (in Chinese)
    • "Customer Service: The Key to the Success of Online Games," (in Chinese), http://games.sina.com.cn/newgames/2003/09/09246058.shtml.
  • 7
    • 33646588462 scopus 로고    scopus 로고
    • "Analysis, of the Development of the Chinese Online Game Industry"
    • Online publication
    • Q. Ren and X. Yang, "Analysis of the Development of the Chinese Online Game Industry," Online publication (2004), http://www.mindtrek.org/liitetiedostot/materiaalit_editori/142.pdf.
    • (2004)
    • Ren, Q.1    Yang, X.2
  • 8
    • 0035329299 scopus 로고    scopus 로고
    • "Assessing Web-Enabled Call Center Technologies"
    • (May/June)
    • H. Bernett and M. L. Jaramillo, "Assessing Web-Enabled Call Center Technologies," IT Professional 3, No. 3, pp. 24-30 (May/June 2001).
    • (2001) IT Professional , vol.3 , Issue.3 , pp. 24-30
    • Bernett, H.1    Jaramillo, M.L.2
  • 13
    • 85039356522 scopus 로고    scopus 로고
    • Telecom Traffic Online, Westbay Engineers, Ltd
    • Telecom Traffic Online, Westbay Engineers, Ltd., http://www.erlang.com.
  • 14
    • 85039346766 scopus 로고    scopus 로고
    • Vrije Universiteit, Amsterdam, Department of Mathematics
    • CallVusion DSS, OBP Decision Support Systems, Vrije Universiteit, Amsterdam, Department of Mathematics, http://www.cs.vu.nl/~obpdss/ obpdss.php?action=info&subject=callVusion.
    • CallVusion DSS, OBP Decision Support Systems


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.