A context-aware smart-call-center solution: Improving customer service for online games

IBM Systems Journal

Volumn 45, Issue 1, 2006, Pages 145-160

  Luo, Lin ^a   Liu, Jun ^a   Shao, Ling ^a   Lu, Wei ^a   Ye, Meng ^a  

^a IBM CHINA RESEARCH LAB   (China)

Author keywords

[No Author keywords available]

Indexed keywords

INFORMATION SERVICES; INTERNET; MATHEMATICAL MODELS; NETWORK PROTOCOLS; VOICE/DATA COMMUNICATION SYSTEMS;

CALL CENTERS; CUSTOMER SERVICE; INTERACTIVE SERVICES; ONLINE GAME; VOICE OVER INTERNET PROTOCOL (VOIP);

INTERACTIVE COMPUTER SYSTEMS;

EID: 33646595921     PISSN: 00188670     EISSN: 00188670     Source Type: Journal    
DOI: 10.1147/sj.451.0145     Document Type: Article

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