Symptoms of stress related to the characteristics of customer service in warehouse superstores

International Journal of Industrial Ergonomics

Volumn 36, Issue 4, 2006, Pages 313-321

  St Vincent, M ^a   Denis, D ^a   Imbeau, D ^b   Trudeau, R ^a  

^a INSTITUT DE RECHERCHE ROBERT SAUVÉ EN SANTÉ ET EN SÉCURITÉ DU TRAVAIL   (Canada)

^b ÉCOLE POLYTECHNIQUE DE MONTRÉAL   (Canada)

Author keywords

Customer service; Retail sector; Sales clerk; Stress symptoms; Work interruption

Indexed keywords

CUSTOMER SATISFACTION; INDUSTRIAL ECONOMICS; INVESTMENTS; MANAGERS;

CUSTOMER SERVICE; RETAIL SECTOR; SALES CLERK; STRESS SYMPTOMS; WORK INTERRUPTION;

WAREHOUSES;

ADOLESCENT; ADULT; ARTICLE; BEHAVIOR; CONTROLLED STUDY; ERROR; HUMAN; INTERVIEW; INVESTMENT; JOB PERFORMANCE; JOB STRESS; MALE; MANAGER; MARKETING; NORMAL HUMAN; OBSERVATION; OCCUPATION; PRIORITY JOURNAL; QUESTIONNAIRE; SELF ESTEEM; STRESS; SYMPTOM; TASK PERFORMANCE; WORK; WORKING TIME; WORKLOAD;

INVESTMENT; PERSONNEL; WARE HOUSES;

EID: 33646580421     PISSN: 01698141     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ergon.2005.12.005     Document Type: Article

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