Service provider type as a predictor of the relationship between sociality aimd customer satisfaction

Journal of Business Communication

Volumn 42, Issue 3, 2005, Pages 247-264

  Koermer, Chas D ^a  

^a BALDWIN WALLACE COLLEGE   (United States)

Author keywords

Communication; Customer; Customer satisfaction; Service provider; Sociality

Indexed keywords

EID: 33646533459     PISSN: 00219436     EISSN: 15524582     Source Type: Journal    
DOI: 10.1177/0021943605277068     Document Type: Article

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