Using a market-utility-based approach to designing public services: A case illustration from United States Forest Service

Journal of Operations Management

Volumn 24, Issue 4 SPEC. ISS., 2006, Pages 407-416

  Verma, Rohit ^a   Louviere, Jordan J ^b   Burke, Paul ^b  

^a 335 Statler Hall   (United States)

^b UNIVERSITY OF TECHNOLOGY SYDNEY   (Australia)

Author keywords

Campground; Customer choice modeling; Field based empirical research; Government; Public services

Indexed keywords

CUSTOMER SATISFACTION; INDUSTRIAL MANAGEMENT; PUBLIC POLICY; RESOURCE ALLOCATION;

CAMPGROUND; CUSTOMER CHOICE MODELING; FIELD-BASED EMPIRICAL RESEARCH; GOVERNMENT; PUBLIC SERVICES;

OPERATIONS RESEARCH;

EID: 33646386384     PISSN: 02726963     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jom.2005.06.004     Document Type: Article

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