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Volumn 40, Issue 1, 2006, Pages 1-20

The types of information contained in company reliability reports from the better business bureau

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EID: 33646178731     PISSN: 00220078     EISSN: 17456606     Source Type: Journal    
DOI: 10.1111/j.1745-6606.2006.00043.x     Document Type: Review
Times cited : (6)

References (18)
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    • Adkins, Sheila. 2003. BBB Service Nationwide Nearly Doubled in 2002; Data Released on Businesses with Most Inquiries and Complaints. Better Business Bureau news release. Arlington, VA, March 31.
    • (2003) Better Business Bureau News Release
    • Adkins, S.1
  • 2
    • 33646184773 scopus 로고    scopus 로고
    • BBB services nationwide surged in 2003; Businesses ranked by inquiries and complaints
    • Arlington, VA, May 4
    • _. 2004. BBB Services Nationwide Surged in 2003; Businesses Ranked by Inquiries and Complaints. Better Business Bureau news release. Arlington, VA, May 4.
    • (2004) Better Business Bureau News Release
  • 3
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    • Better Business Bureau of Central/Northern Arizona. 2004. http://www.phoenix.bbb.org/, accessed on February 5, 2004.
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  • 4
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    • Better Business Bureau Serving Eastern Massachusetts, Maine & Vermont. 2004. http://www.bosbbb.org/, accessed on February 23, 2004.
    • (2004)
  • 5
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    • Better Business Bureau Serving Minnesota and North Dakota. 2004. http://www.mnd.bbb.org/, accessed on March 4, 2004.
    • (2004)
  • 6
    • 84858870819 scopus 로고    scopus 로고
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    • Council of Better Business Bureaus. 2004. http://www.bbb.org/, accessed on January 15, 2004.
    • (2004)
  • 8
    • 33646195231 scopus 로고    scopus 로고
    • The frequency and distribution of better business bureau complaints: An analysis based on exchange transactions
    • Garrett, Dennis E. 2004. The Frequency and Distribution of Better Business Bureau Complaints: An Analysis Based on Exchange Transactions. Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior, 17: 88-102.
    • (2004) Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior , vol.17 , pp. 88-102
    • Garrett, D.E.1
  • 10
    • 0345119000 scopus 로고    scopus 로고
    • Industry self-regulation and adverse selection: A comparison across four trade association groups
    • Lenox, Michael J. and Jennifer Nash. 2003. Industry Self-Regulation and Adverse Selection: A Comparison across Four Trade Association Groups. Business Strategy and the Environment, 12 (6): 343.
    • (2003) Business Strategy and the Environment , vol.12 , Issue.6 , pp. 343
    • Lenox, M.J.1    Nash, J.2
  • 11
    • 33646169347 scopus 로고
    • Better business bureaus are a bust
    • Marable, Leslie M. 1995. Better Business Bureaus Are a Bust. Money, 24 (10): 106-110.
    • (1995) Money , vol.24 , Issue.10 , pp. 106-110
    • Marable, L.M.1
  • 12
    • 84932121165 scopus 로고
    • Consumer complaints as pre-purchase information: An evaluation of better business bureau reports to consumers
    • Munns, Joyce Matthews. 1978. Consumer Complaints as Pre-Purchase Information: An Evaluation of Better Business Bureau Reports to Consumers. The Journal of Consumer Affairs, 12 (1): 76-87.
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  • 13
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  • 14
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    • Report on the better business bureaus
    • (December 13-17, 1971), Washington, DC.
    • Rosenthal, Congressman Benjamin S. 1971. Report on the Better Business Bureaus. In U.S. Congressional Record, 117, part 36 (December 13-17, 1971), 47781-47795, Washington, DC.
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    • Rosenthal, C.B.S.1
  • 15
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    • Power and limitations of media clearance practices and advertising self-regulation
    • Rotfeld, Herbert Jack. 1992. Power and Limitations of Media Clearance Practices and Advertising Self-Regulation. Journal of Public Policy & Marketing, 11 (1): 87-95.
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  • 16
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  • 17
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    • (2004)
  • 18
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    • The private costs and benefits of environmental self-regulation: Which firms have most to gain?
    • Stoeckl, Natalie. 2004. The Private Costs and Benefits of Environmental Self-Regulation: Which Firms Have Most to Gain? Business Strategy and the Environment, 13 (3): 135-156.
    • (2004) Business Strategy and the Environment , vol.13 , Issue.3 , pp. 135-156
    • Stoeckl, N.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.