Delta Air Lines and baggage handling: Sky's the limit with RFID

Strategic Direction

Volumn 22, Issue 6, 2006, Pages 22-24

  Cole, Graham ^a  

^a NONE

Author keywords

Aircraft industry; Customer service management

Indexed keywords

EID: 33645810835     PISSN: 02580543     EISSN: None     Source Type: Journal    
DOI: 10.1108/02580540610665480     Document Type: Review

References (1)

1. Wyld, D.C., Jones, M.A. and Totten, J.T. (2005), "Where is my suitcase? RFID and airline customer service", Marketing Intelligence & Planning, Vol. 23 No. 4, pp. 382-94, ISSN 0263-4503.