Functional framework for integrating eCRM with workflow management based on customer value

Tsinghua Science and Technology

Volumn 11, Issue 1, 2006, Pages 65-73

  Ip, W H ^a   Chen, Bocheng ^b   Lau, Henry C W ^a   Liang, Bing ^b  

^a HONG KONG POLYTECHNIC UNIVERSITY   (Hong Kong)

^b Tsinghua University   (China)

Author keywords

Customer relationship management; Information system; Supply chain; Work flow management

Indexed keywords

COMPETITION; CUSTOMER SATISFACTION; DATA FLOW ANALYSIS; ELECTRONIC COMMERCE; EVALUATION; INTERNET; MARKETING;

CUSTOMER RELATIONSHIP MANAGEMENT; INFORMATION EXCHANGE; SUPPLY CHAIN; WORK FLOW MANAGEMENT;

MANAGEMENT INFORMATION SYSTEMS;

EID: 33645763010     PISSN: 10070214     EISSN: None     Source Type: Journal    
DOI: 10.1016/S1007-0214(06)70156-0     Document Type: Article

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