Physicians response to patients telephone calls-pitfalls and solutions

Indian Journal of Occupational and Environmental Medicine

Volumn 10, Issue 1, 2006, Pages 41-42

  De, Utpal ^a,b  

^a BURDWAN MEDICAL COLLEGE   (India)

^b Dankuni Housing Complex   (India)

Author keywords

Telephone medicine

Indexed keywords

ARTICLE; COMMUNICATION SKILL; ERROR; HUMAN; PHYSICIAN; RISK; TELEMEDICINE; TELEPHONE; TRAINING;

EID: 33645723877     PISSN: 09732284     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (9)

1. Fointiat V. "Foot-in-the-mouth" versus "door-in-the- face" requests. J Soc Psychol 2000;140:264-6.
2. Nordal EJ, Moseng D, Kvammen B, Lochen ML. A comparative study of teleconsultations versus face-to-face consultations. J Telemed Telecare 2001;7:257-65.
3. Miller EA. Telemedicine and doctor-patient communication:a theoretical framework for evaluation. J Telemed Telecare 2002;8:311-8.
4. Gilmour E, Campbell SM, Loane MA, Esmail A, Griffiths CE, Roland MO, et al. Comparison of teleconsultations and face-to-face consultations:preliminary results of a United Kingdom multicentre teledermatology study. Br J Dermatol 1998;139:81-7.
5. Aarnio P, Rudenberg H, Ellonen M, Jaatinen P. User satisfaction with teleconsultations for surgery. J Telemed Telecare 2000;6:237-41.
6. Oztas MO, Calikoglu E, Baz K, Birol A, Onder M, Calikoglu T, et al. Reliability of Web-based teledermatology consultations. J Telemed Telecare 2004;10:25-8.
7. Granlund H. Aspects of quality:face-to-face versus teleconsulting. Curr Probl Dermatol 2003;32:158-66.
8. Miller EA. Telemedicine and doctor-patient communication:a theoretical framework for evaluation. J Telemed Telecare 2002;8:311-8.
9. Conrath DW, Buckingham P, Dunn EV, Swanson JN. An experimental evaluation of alternative communication systems as used for medical diagnosis Behav Sci 1975;20:296-305.