Examining the concept of patient satisfaction in patients with a diagnosis of schizophrenia: A qualitative study

Psychiatric Bulletin

Volumn 30, Issue 4, 2006, Pages 142-145

  Duggins, Richard ^a   Shaw, Ian ^b  

^a NOTTINGHAMSHIRE HEALTHCARE NHS TRUST   (United Kingdom)

^b UNIVERSITY OF NOTTINGHAM   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

ADULT; ARTICLE; CLINICAL ARTICLE; CONTROLLED STUDY; EXPECTATION; FEAR; FEMALE; HOSPITAL ADMISSION; HOSPITAL PATIENT; HUMAN; HUMAN RELATION; INTERPERSONAL COMMUNICATION; INTERVIEW; MALE; MENTAL HEALTH SERVICE; PATIENT COUNSELING; PATIENT RIGHT; PATIENT SATISFACTION; QUALITATIVE ANALYSIS; RISK FACTOR; SCHIZOPHRENIA; SELF CONCEPT; UNITED KINGDOM; VIOLENCE;

EID: 33645635028     PISSN: 09556036     EISSN: None     Source Type: Journal    
DOI: 10.1192/pb.30.4.142     Document Type: Article

References (20)

1. BARKER, S. (2000) Environmentally Friendly? Patients' Views of Conditions on Psychiatric Wards. London: MIND.
2. DEPARTMENT OF HEALTH (1999) National Service Framework for Mental Health: Modern Standards and Service Models. London: Department of Health.
3. DEPARTMENT OF HEALTH (2000) National Service Framework for Mental Health Implementation Guide. London: Department of Health.
4. GOFFMAN, E. (1968) Asylums. London: Penguin.
5. GOODWIN, I., HOLMES, G., NEWNES, C., et al (1999) A qualitative analysis of the views of inpatient mental health service users. Journal of Mental Health, 8, 43-54.
6. HEALTHCARE COMMISSION (2004) NHS Performance Ratings 2003/2004. London: Healthcare Commission.
7. JONES, S. (1985) The analysis of depth interviews. In Applied Qualitative Research (ed. R. Walker), pp. 56-70. Aldershot: Gower.
8. LEBOW, J. (1982) Consumer satisfaction with mental health treatment. Psychological Bulletin, 91, 244-259.
9. LELLIOTT, P., BEEVOR, A., HOGMAN G., et al (2001) Carers' and Users' Expectations of Services - User version (CUES-U): a new instrument to measure the experience of users of mental health services. BritishJoumal of Psychiatry, 179, 67-72.
10. LIEBERMAN, P. B. & STRAUSS, J. S. (1986) Brief psychiatric hospitalisation: what are its effects? American Journal of Psychiatry, 143, 1557-1562.
11. McINTYRE, K., FARRELL, M. & DAVID, A. S. (1989) What do psychiatric inpatients really want? BMJ, 298, 159-160.
12. MENTAL HEALTH ACT COMMISSION (1997) The National Visit. London: Sainsbury Centre for Mental Health.
13. POWELL, R. A., HOLLOWAY, F., LEE, J., et al (2004) Satisfaction research and the uncrowned king: Challenges and future directions. Journal of Mental Health, 13, 11-20.
14. ROGERS, A., PILGRIM, D. & LACEY, R. (1993) Experiencing Psychiatry: Users' Views of Services. London: Macmillan.
15. ROSE, D. (2001) User's Voices: The Perspectives of Mental Health Users on Community and Hospital Care. London: Sainsbury Centre for Mental Health.
16. RUGGERI, M. (1994) Patients'and relatives' satisfaction with psychiatric services: the state of art of its measurement. Social Psychiatry and Psychiatric Epidemiology, 29, 212-227.
17. SAINSBURY CENTRE FOR MENTAL HEALTH (1998) Acute Problems: A Survey of the Quality of Care in Acute Psychiatric Wards. London: Sainsbury Centre for Mental Health.
18. SHAW, I. (2000) Evaluating Public Programmes: Contexts and Issues. Aldershot: Ashgate.
19. WEINSTEIN, R. M. (1981) Attitudes toward psychiatric treatment among hospitalised patients: A review of quantitative research. Social Science and Medicine, 15, 301-314.
20. WILLIAMS, B., COYLE, C. & HEALY, D. (1998) The meaning of patient satisfaction: an explanation of high reported levels. Psychological Medicine, 47, 1351-1359