The 'P' word: Productivity in the delivery of career guidance services

British Journal of Guidance and Counselling

Volumn 34, Issue 2, 2006, Pages 177-189

  Watts, A G ^a   Dent, Gareth ^b  

^a UNIVERSITY OF DERBY   (United Kingdom)

^b UNIVERSITY OF SHEFFIELD   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 33645150136     PISSN: 03069885     EISSN: 14693534     Source Type: Journal    
DOI: 10.1080/03069880600583204     Document Type: Review

References (34)

1. BANNOCK, G., BAXTER, R. & DAVIS, E. (2003). Dictionary of Economics (revised ed.). London: The Economist/Profile Books.
2. BROWN, S.D. & RYAN KRANE, N.E. (2000). Four (or five) sessions and a cloud of dust: old assumptions and new observations about career counseling. In: BROWN, S.D. & LENT, R.W. (Eds), Handbook of Counseling Psychology (3rd ed., pp. 740-766). New York: Wiley.
3. COLEMAN, J.S., CAMPBELL, E.Q., HOBSON, C.F., MCPARTLAND, J., MOOD, A.M., WEINFELD, F.D. et al. (1966). Equality of Educational Opportunity. Washington, DC: US Government Printing Office.
4. DEPARTMENT FOR EDUCATION AND SKILLS (DFES) (2003). Information, Advice and Guidance for Adults: the National Policy Framework and Action Plan for England. London: DfES.
5. GRANT, S.J. (2000). Stanlake's Introductory Economics (7th ed.). Harlow: Longman.
6. GRIFFITHS, A. & WALL, S. (Eds). (2004). Applied Economics (10th ed.). Harlow: Prentice-Hall.
7. HIEBERT, B., MCCARTHY, J. & REPETTO, E. (2002). Professional training, qualifications, and skills: policy and practice perspectives. In: BEZANSON, L. & O'REILLY, E. (Eds), Making Waves, Volume 2: Connecting Career Development with Public Policy (pp. 41-43). Vancouver: Canadian Career Development Foundation.
8. INCOME DATA SERVICES (2003). Pay and Conditions in Call Centres 2003. London: IDS.
9. KIDD, J.M. & KILLEEN, J. (1992). Are the effects of careers guidance worth having?: changes in practice and outcomes. Journal of Occupational and Organizational Psychology, 65, 219-234.
10. KILLEEN, J. & KIDD, J.M. (1991). Learning Outcomes of Guidance: a Review of Recent Research. Research Paper No.85. London: Department of Employment.
11. KILLEEN, J., KIDD, J.M., HAWTHORN, R., SAMPSON, J.P. & WHITE, M. (1994). A Review of Measures of the Learning Outcomes of Guidance. Cambridge: National Institute for Careers Education and Counselling (mimeo).
12. KILLEEN, J., WHITE, M. & WATTS, A.G. (1992). The Economic Value of Careern Guidance. London: Policy Studies Institute.
13. MADAHAR, L. & OFFER, M. (2004). Managing E-Guidance Interventions within HE Careers Services: a New Approach to Providing Guidance at a Distance. Manchester: Guidance Prospects.
14. MAYSTON, D. (2002). Evaluating the Benefits of Career Guidance. Derby: Centre for Guidance Studies, University of Derby.
15. MCCARTHY, J. (2004). The skills, training and qualifications of guidance workers. International Journal for Educational and Vocational Guidance, 4, 159-178.
16. NATIONAL FOUNDATION FOR EDUCATIONAL RESEARCH (NFER) (1993). Measure of Guidance Impact. Windsor: NFER-Nelson.
17. OFFER, M., SAMPSON, J.P. & WATTS, A.G. (2001). Careers Services: Technology and the Future. Manchester: Higher Education Careers Services Unit.
18. OLIVER, L.W. & SPOKANE, A.R. (1988). Career-intervention outcomes: what contributes to client gain? Journal of Counseling Psychology, 35, 447-462.
19. ORGANISATION FOR ECONOMIC CO-OPERATION AND DEVELOPMENT (OECD) (2004). Career Guidance and Public Policy: Bridging the Gap. Paris: OECD.
20. PASS, C., LOWEN, B. & DAVIES, L. (2000). Dictionary of Economics (3rd ed.). Glasgow: HarperCollins.
21. PLANT, P. (2004). Quality in career guidance: issues and methods. International Journal for Educational and Vocational Guidance, 4, 141-157.
22. REARDON, R.C. (1996). A program and cost analysis of a self-directed career decision-making program in a university career center. Journal of Counseling and Development, 74, 280-285.
23. SAMPSON, J.P., PALMER, M. & WATTS, A.G. (1999). Who Needs Guidance?. Derby: Centre for Guidance Studies, University of Derby.
24. SAMPSON, J.P., PETERSON, G.W., REARDON, R.C. & LENZ, J.G. (2000). Using readiness assessment to improve career services: a cognitive information processing approach. Career Development Quarterly, 49, 146-174.
25. SAMPSON, J.P., REARDON, R.C., PETERSON, G.W. & LENZ, J.G. (2004). Career Counseling and Services: a Cognitive Information Processing Approach. Belmont, CA: Brooks/Cole.
26. SPOKANE, A.R. (1991). Career Intervention. Englewood Cliffs, NJ: Prentice Hall.
27. SPOKANE, A.R. & OLIVER, L.W. (1983). The outcomes of vocational intervention. In: WALSH, W.B. & OSIPOW, S.H. (Eds), Handbook of Vocational Psychology, Vol. 2 (pp. 99-136). Hillsdale, NJ: Erlbaum.
28. WATTS, A.G. (1996). Measuring the impact of the Careers Service. Newscheck, 6, 7-8.
29. WATTS, A.G. (2002). The role of information and communication technologies in integrated career information and guidance systems: a policy perspective. International Journal for Educational and Vocational Guidance, 2, 139-155.
30. WATTS, A.G. (2005). Careers Scotland: Progress and Potential. Glasgow: Careers Scotland.
31. WATTS, A.G. & DENT, G. (2002). 'Let your fingers do the walking': the use of telephone helplines in career information and guidance. British Journal of Guidance and Counselling, 30, 17-35.
32. WHISTON, S.C. (2002). Application of the principles: career counseling and interventions. The Counseling Psychologist, 30, 218-237.
33. WHISTON, S.C., BRECHEISEN, B.K. & STEPHENS, J. (2003). Does treatment modality affect career counseling effectiveness? Journal of Vocational Behavior, 62, 390-410.
34. WHISTON, S.C., SEXTON, T.L. & LASOFF, D.L. (1998). Career-intervention outcome: a replication and extension of Oliver and Spokane. Journal of Counseling Psychology, 45, 150-165.