Assessment of maintenance maturity in IT departments of public entities: Two case studies

Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)

Volumn 2188, Issue , 2001, Pages 86-97

  Polo, Macario ^a   Piattini, Mario ^a   Ruiz, Francisco ^a   Jiménez, Mar ^a  

^a UNIVERSITY OF CASTILLA LA MANCHA   (Spain)

Author keywords

[No Author keywords available]

Indexed keywords

COMPUTER SCIENCE; COMPUTERS;

CASE-STUDIES; MATURITY ASSESSMENTS; MATURITY MODEL; PUBLIC ENTITIES; SOFTWARE MAINTENANCE PROCESS;

ARTIFICIAL INTELLIGENCE;

EID: 33644972304     PISSN: 03029743     EISSN: 16113349     Source Type: Book Series    
DOI: 10.1007/3-540-44813-6_11     Document Type: Conference Paper

References (6)

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2. Niessink, F. and van Vliet, H. (1999). The Vrije Universiteit IT Service Capability Maturity Model. Technical Report IR-463. Release L2-1.0. Faculty of Sciences, Division of Mathematics and Computer Science. Vrije Universiteit Amsterdam. Amsterdam, The Netherlands.
3. Niessink, F. and van Vliet, H. (2000). Software Maintenance from a Service Perspective. Journal of Software Maintenance: Research and Practice, 12(2), 103-120.
4. Singer, J. (1998). Practices of Software Maintenance. In Khoshgoftaar and Bennet (eds.), Proceedings of the International Conference on Software Maintenance (pp. 139-145). Los Alamitos, California: IEEE Computer Society.
5. Kajko-Mattson, M. (2000). Corrective Maintenance Maturity Model. Technical Report No. 00-010. Department of Computer and Systems Sciences (DSV). Stockholm University and Royal Institute of Technology.
6. Kajko-Mattson, M., Westblom, U., Forssander, S., Andersson, G., Medin, M., Ebarasi, S., Fahlgren, T., Johansson, S-E., Törnquist, S. and Holmgren, M. (2001). Taxonomy of Problem Management Activities. Proc. of the Fifth European Conference on Software Maintenance and Reengineering (CSMR’ 2001). IEEE Computer Society, 1-10.