Public library responses to a consumer health inquiry in a public health crisis

Reference and User Services Quarterly

Volumn 45, Issue 2, 2005, Pages 147-154

  Harris, Roma ^a   Nadine Wathen, C ^b   Chan, Donna ^a  

^a UNIVERSITY OF WESTERN ONTARIO   (Canada)

^b MCMASTER UNIVERSITY   (Canada)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 33644663575     PISSN: 10949054     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (46)

1. Update 93 - Toronto Removed from List of Areas with Local Transmission (Geneva, Switzerland: World Health Organization, 2003). Accessed Oct. 29, 2005, www.who.int/csr/don/2003_07_02/en.
2. Catherine Sheldrick Ross and Kirsti Nilsen, "Has the Internet Changed Anything in Reference?" Reference & User Services Quarterly 40 (Winter 2000): 148.
3. Laurence Baker et al., "Use of the Internet and E-mail for Health Care Information: Results from a National Survey," Journal of the American Medical Association 289, no. 18 (2003): 2400.
4. Journal of the American Medical Association Ibid., 2401.
5. Joseph Diaz et al., "Patients' Use of the Internet for Medical Information," Journal of General Internal Medicine 17 (May 14, 2002): 180-85.
6. Baker et al., "Use of the Internet and E-mail for Health Care Information," 2403.
7. James G. Anderson, Michelle R. Rainey, and Gunther Eysenbach, "The Impact of Cyberhealthcare on the Physician-Patient Relationship," Journal of Medical Systems 27, no. 1 (2003): 67-84;
8. Elizabeth Murray et al., "The Impact of Health Information on the Internet on the Physician-Patient Relationship," Archives of Internal Medicine 163 (July 2003): 1727-34.
9. Diaz et al., "Patients' Use of the Internet."
10. Don Fallis and Martin Frické, "Verifiable Health Information on the Internet, Journal of Education for Library and Information Science 43 (Fall 2002): 262-69;
11. Piero Impicciatore et al., "Reliability of Health Information for the Public on the World Wide Web: Systematic Survey of Advice on Managing Fever in Children at Home," British Medical Journal 314 (June 28, 1997): 1875-79.
12. Gunther Eysenbach et al., "Empirical Studies Assessing the Quality of Health Information for Consumers on the World Wide Web," Journal of the American Medical Association 287 (May 22-29, 2002): 2695;
13. Gunther Eysenbach et al., Journal of the American Medical Association Ibid., 2696.
14. Mary L. Westermann-Cicio, "Bringing Quality Electronic Information to the Health Care Consumer: Library Collaborations that Work," Journal of Consumer Health on the Internet 7, no. 1 (2003): 2.
15. Journal of Consumer Health on the Internet Ibid., 6.
16. Lynda M. Baker and Virginia Manbeck, Consumer Health Information for Public Librarians (Lanham, Md.: Scarecrow Pr., 2002), 60;
17. Lynda M. Baker and Virginia Manbeck, Consumer Health Information for Public Librarians Ibid., 61.
18. Ontario Public Libraries Strategic Directions Council, Building Value Together: A Vision for Change for Ontario Public Libraries. Accessed Oct. 28, 2005, www.sols.org/links/libraries/sdc/buildingvaluedraft_%20forduplication.doc.
19. Toronto Public Library, "Consumer Health Information Service." Accessed Oct. 29, 2005, www.tpl.toronto.ca/uni_chi_index.jsp.
20. Ontario Digital Library Steering Committee, Connecting Ontarians: The Ontario Digital Library Business Plan (2003), 2. Accessed Oct. 28, 2005, www.accessola2.com/odl/pdf/ODL_BusinessPlan_Full.pdf.
21. Connecting Ontarians: The Ontario Digital Library Business Plan Ibid., 8.
22. Catherine Sheldrick Ross and Patricia Dewdney, "Negative Closure: Strategies and Counter-Strategies in the Reference Transaction," Reference & User Services Quarterly 38 (Winter 1998): 151-63.
23. Catherine Sheldrick Ross and Patricia Dewdney, "Negative Closure: Strategies and Counter-Strategies in the Reference Transaction," Reference & User Services Quarterly Ibid. 38 (1998): 151-63.
24. Ross and Nilsen, "Has the Internet Changed Anything in Reference?" 147-55.
25. Has the Internet Changed Anything in Reference? Ibid., 150-51.
26. Has the Internet Changed Anything in Reference? Ibid., 150-51.
27. "The Librarian's Role in the Provision of Consumer Health Information and Patient Education: Policy Statement by the Medical Library Association and the Consumer and Patient Health Information Section," Bulletin of the Medical Library Association 84 (Apr. 1996): 238-39.
28. Patricia Dewdney and Catherine Sheldrick Ross, "Flying a Light Aircraft: Reference Service Evaluation from a User's Viewpoint," RQ 34 (Winter 1994): 217-30;
29. Ross and Nilsen, "Has the internet Changed Anything in Reference?"
30. C. Nadine Wathen and Roma Harris, "Rural Women's Health Information Needs: Are Technology-Based Services the Answer?" in Bridging the Digital Divide: Equalizing Access to Information and Communication Technologies: Proceedings of the 31st Annual Conference of the Canadian Association for Information Science, ed. Wilhelm C. Peekhaus and Louise F. Spiteri (Halifax: Canadian Association for Information Science, 2003): 68-80.
31. Judith H. Hibbard, "Engaging Health Care Consumers to Improve the Quality of Care," supplement to Medical Care 41 (Jan. 2003): 161-171.
32. Ross and Nilsen, "Has the Internet Changed Anything in Reference?"
33. Ross and Nilsen, "Has the Internet Changed Anything in Reference?" Ibid.
34. Wathen and Harris, "Rural Women's Health Information Needs";
35. Flis Henwood et al., "Ignorance is Bliss Sometimes: Constraints on the Emergence of the 'Informed Patient' in the Changing Landscapes of Health Information," Sociology of Health and Illness 25 (Sept. 1, 2003): 589-607.
36. Brenda Dervin and Michael Nilan, "Information Needs and Uses," Annual Review of Information Science and Technology 21 (1986): 3-33;
37. Karen E. Pettigrew, Raya Fidel, and Harry Bruce, "Conceptual Frameworks in Information Behavior," Annual Review of Information Science and Technology 35 (2001): 43-78.
38. Flis Henwood et al., "Ignorance is Bliss Sometimes."
39. Verna L. Pungitore, Public Librarianship: An Issues-Oriented Approach (New York: Greenwood Pr., 1989).
40. Public Library Association, The Public Library Mission Statement and Its Imperatives for Service (Chicago: ALA, 1979), 4.
41. Public Library Development Project, Planning and Role Setting for Public Libraries: A Manual of Options and Procedures (Chicago: ALA, 1987).
42. Ethel Himmel and William J. Wilson, Planning for Results: A Public Library Transformation Process: The Guidebook (Chicago: ALA, 1998).
43. Lynda M. Baker, Lother M. Spang, and Christine Gogolowski, "The Provision of Consumer Health Information by Michigan Public Librarians," Public Libraries 37 (July/Aug. 1998): 250-55;
44. Joanne G. Marshall, Caroline Sewards, and Elizabeth L. Dilworth, "Health Information Services in Ontario Public Libraries," Canadian Library Journal 48 (Feb. 1991): 37-44.
45. Fred B. Wood et al., "Public Library Consumer Health Information Pilot Project: Results of a National Library of Medicine Evaluation," Bulletin of the Medical Library Association 88 (Oct. 2000): 314-22.
46. Donna Chan, "Maintaining Professional Competence: Impact of Organizational and Individual Factors on the Updating Activities of Public Reference Librarians," PhD diss., University of Toronto, 2002.