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Volumn 1, Issue 2, 2004, Pages 172-192

Assessing customer satisfaction in parcel delivery industry: an empirical study among university customers

Author keywords

customer satisfaction; parcel deliver industry; services; standards

Indexed keywords


EID: 33644600040     PISSN: 17408849     EISSN: 17408857     Source Type: Journal    
DOI: 10.1504/IJSS.2004.005695     Document Type: Article
Times cited : (16)

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