Critical incident technique: A learning intervention for organizational problem solving

Development and Learning in Organisations

Volumn 20, Issue 2, 2006, Pages 13-16

  Davis, Paul J ^a  

^a Endeavour Training and Development   (Australia)

Author keywords

Critical incident technique; Focus groups; Problem solving

Indexed keywords

EID: 33644552453     PISSN: 14777282     EISSN: None     Source Type: Journal    
DOI: 10.1108/14777280610645877     Document Type: Review

References (2)

1. Edvardsson, B. and Roos, I. (2001), "Critical incident techniques: towards a framework for analyzing the criticality of critical incidents", International Journal of Service Industry Management, Vol. 12 No. 3, pp. 251-68.
2. Mallak, L.A., Lyth, D.M., Olson, S.D., Ulshafer, S.M. and Sardone, F.J. (2003), "Diagnosing culture in health-care organizations using critical incidents", International Journal of Health Care Quality Assurance, Vol. 16 No. 4, pp. 180-90.