Shoot for the 'stars'

Marketing Health Services

Volumn 16, Issue 2, 1996, Pages 22-26

  Casal, Jose C ^a  

^a CITY UNIVERSITY OF NEW YORK   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

ARTICLE; HOSPITAL PERSONNEL; HOSPITAL SUBDIVISIONS AND COMPONENTS; HUMAN; OUTCOME ASSESSMENT; PATIENT SATISFACTION; PERSONALITY; PERSONNEL MANAGEMENT; STANDARD; UNITED STATES; HEALTH CARE PERSONNEL; HEALTH CARE QUALITY; HOSPITAL; JOB ANALYSIS; JOB PERFORMANCE; REVIEW;

HUMANS; OUTCOME ASSESSMENT (HEALTH CARE); PATIENT SATISFACTION; PERSONALITY; PERSONNEL ADMINISTRATION, HOSPITAL; PERSONNEL SELECTION; PERSONNEL, HOSPITAL; UNITED STATES;

EID: 3343003561     PISSN: 10941304     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (15)

1. Blau, Gary J. and Kimberly B. Boal (1987), "Conceptualizing How Job Involvement and Organizational Commitment Affect Turnover and Absenteeism," Academy of Management Review, 12 (April), 288-300.
2. _ and _ (1989), "Using Job Involvement and Organizational Commitment Interactively to Predict Turnover," Journal of Management, 15 (March), 115-27.
3. Blaufuss, J., J. Maynard, and G. Schollars (1992), "Methods of Evaluating Turnover Costs," Nursing Management, 23 (May), 52-9.
4. Cotton, John L. and Jeffrey M. Tuttle (1986), "Employee Turnover: A Meta-Analysis and Review with Implications for Research," Academy of Management Review, 11 (January), 55-70.
5. Dove, Rhonda W. (1987/1988), "A Consumer Perspective on Health Care Advertising," Health Marketing Quarterly, 5 (1,2), 33-41.
6. Hanna, Nessim, Denise D. Schoenbachler and Geoffrey Gordon (1994), "Physician Choice Criteria: Factors Influencing Patient Selection of Generalists Versus Specialists," Health Marketing Quarterly, 12 (2), 29-42.
7. Huselid, Mark A. and Nancy E. Day (1991), "Organizational Commitment, Job Involvement and Turnover: A Substantive and Methodological Analysis," Journal of Applied Psychology, 76 (June), 380-91.
8. Ingram. Thomas N., Keun S. Lee and George H. Lucas, Jr. (1991), "Commitment and Involvement: Assessing a Sales Force Typology," Journal of the Academy of Marketing Science, 19 (Summer), 187-97.
9. Kelley, Scott W. (1992), "Developing Customer Orientation Among Service Employees," Journal of Academy of Marketing Science, 20 (Winter), 27-36.
10. Lefkowitz, Joel, Mark Somers and Karen Weinberg (1984), "The Role of Need Salience and/or Need Level as Moderators of the Relationship between need Satisfaction and Work Alienation-Involvement," Journal of Vocational Behavior, 24 (April), 142-258.
11. Meyer, John P. and Natalie J. Allen (1984), "Testing the 'Side Bet' Theory of Organizational Commitment: Some Methodological Considerations," Journal of Applied Psychology, 69 (August), 372-78.
12. National Association of Health Care Recruitment (1994), Recruitment Survey. Springhouse, PA: Springhouse Corp.
13. Omachunu, Vincent K. (1990), "Quality of Care and the Patient: New Criteria for Evaluation," Health Care Management Review, 15 (Fall), 43-50.
14. Wood, Donald A. (1974), "Effect of Worker Orientation Differences on Job Attitude Correlates," Journal of Applied Psychology, 59 (February), 54-60.
15. Woodside, Arch G., Lisa L. Frey and Robert T. Daly (1989), "Linking Service Quality, Customer Satisfaction and Behavioral Intention," Journal of Health Care Marketing, 9 (December), 5-17.