Decision quality, confidence, and commitment with expert systems: An experimental study

Journal of Public Administration Research and Theory

Volumn 7, Issue 1, 1997, Pages 131-157

  Landsbergen, David ^a   Coursey, David H ^b   Loveless, Stephen ^c   Shangraw Jr , R F ^d  

^a OHIO STATE UNIVERSITY   (United States)

^b FLORIDA STATE UNIVERSITY   (United States)

^c FLORIDA INTERNATIONAL UNIVERSITY   (United States)

^d Project Performance Incorporated

Author keywords

[No Author keywords available]

Indexed keywords

EID: 3242873353     PISSN: 10531858     EISSN: None     Source Type: Journal    
DOI: 10.1093/oxfordjournals.jpart.a024336     Document Type: Article

References (61)

1. Aldag, R.J., and Power, D.J. 1986 "An Empirical Assessment of Computer-Assisted Decision Analysis." Decision Sciences 17:573-88.
2. Allen, T. 1977 Managing the Flow of Technology. Cambridge, Mass.: MIT Press.
3. Alter, S. 1977 "A Taxonomy of Decision Support Systems." Sloan Management Review 19:39-56.
4. Appleby, P.H. 1953 "Government is Different." In D. Waldo, ed. Ideas and Issues in Public Administration. New York: Greenwood.
5. Aronson, E. 1976 The Social Animal. San Francisco: W.H. Freeman.
6. Bazerman, M. 1990 Managerial Decision Making. New York: Wiley.
7. Benbasat, I., and Nault, B. 1990 "An Evaluation of Empirical Research in Managerial Support Systems." Decision Support Systems 6:203-26.
8. Bozeman, B. 1986 "The Credibility of Policy Analysis: Between Method and Use." Policy Studies Journal 14:519-39.
9. Bozeman, B., and Bretschneider, S.I. 1986 "Public Management Information Systems: Theory and Prescriptions." Public Administration Review 46:475-87.
10. Bozeman, B., and Cole, E. 1982 "Scientific and Technical Information in Public Management: The Role of 'Gatekeeping' and Channel Preference." Administration and Society 13:479-93.
11. Bozeman, B., and Landsbergen, D. 1989 "Truth and Credibility in Sincere Policy Analysis: Alternatives to the Production of Policy-Relevant Knowledge." Evaluation Review 13:355-79.
12. Bozeman, B., and Shangraw, R.F. Jr. 1989 "Computers and Commitment to a Public Management Decision." Knowledge 2:42-56.
13. Brockner, J.; Houser, R.; Birnbaum, G.; Lloyd, K.; Deitcher, J.; Nathanson, S.; and Rubin, J. 1986 "Escalation of Commitment to an Ineffective Course of Action: The Effect of Feedback Having Negative Implications for Self-Identity." Administrative Science Quarterly 31:109-26.
14. Cats-Baril, W.L., and Huber, G. 1987 "Decision Support Systems for Ill-Structured Problems: An Empirical Study." Decision Sciences 18:350-72.
15. Christen, F.G., and Samet, M.G. 1980 Empirical Evaluation of a Decision-Analytic Aid. Final Technical Report PFTR-1066-80-1. Woodland Hills, Calif.: Perceptronics.
16. Conlan, B., and Wolf, G. 1980 "The Moderating Effects of Strategy Visibility and Involvement on Allocation Behavior: An Extension of Staw's Escalation Paradigm." Organizational Behavior and Human Performance 26:172-92.
17. Coursey, D. 1992 "Information Credibility and Choosing Policy Alternatives: An Experimental Test of Cognitive-Response Theory." Journal of Public Administration Research and Theory 2:315-31.
18. Coursey, D., and Shangraw, R. 1989 "Expert System Technology for Managerial Applications." Public Productivity Review 12:237-62.
19. Davis, G., and Olson, N. 1985 Management Information Systems: Conceptual Foundations, Structure, and Development. New York: McGraw-Hill.
20. Efroymson, S., and Phillips, D. 1987 "What is an Expert System Anyway?" Information Center 3:29-31.
21. Festinger, L. 1957 A Theory of Cognitive Dissonance. Stanford, Calif.: Stanford University Press.
22. Fletcher, P., Bretschneider, S., and Marchand, D. 1992 "Managing Information Technology: Transforming County Governments in the 1990s." School of Information Studies, Syracuse University, New York.
23. Gallupe, R.B.; DeSanctis, J.; and Dickson, G.W. 1988 "Computer-Based Support for Group Problem-Finding: An Experimental Investigation." MIS Quarterly 12:276-96.
24. Gill, T. 1995 "Early Expert Systems: Where Are They Now?" MIS Quarterly 19:51-68.
25. Goslar, M.D.; Green, G.I.; and Hughes, T.H. 1986 "Decision Support Systems: An Empirical Assessment for Decision-Making." Decision Sciences 17:79-91.
26. Goul, M.; Shane, B.; and Tonge, F.M. 1986 "Using a Knowledge-Based Decision Support System in Strategic Planning Decisions: An Empirical Study." Journal of Management Information Systems 2:70-84.
27. Hadden, S. 1986 "Intelligent Advisory Systems for Managing and Disseminating Information." Public Administration Review 46:572-83.
28. Jarvenpaa, S.L.; Dickson, G.W.; and DeSanctis, G. 1985 "Methodological Issues in Experimental IS Research: Experiences and Recommendations." MIS Quarterly 9:141-56.
29. Johnson-Laird, P.N. 1988 The Computer and the Mind. Cambridge, Mass.: Harvard University Press.
30. Joyner, R., and Tunstall, K. 1970 "Computer Augmented Organization Problem Solving." Management Science 17:212-25.
31. Kahneman, D., and Tversky, A. 1979 "Prospect Theory: An Analysis of Decisions Under Risk." Econometrica 47:263-91.
32. 1989 "The Psychology of Preferences." Scientific American 246:160-74.
33. Landsbergen, D., and Bozeman, B. 1987 "Credibility Logic and Policy Analysis: Is There Rationality without Science?" Knowledge 8:625-48.
34. Meehl, P.E., and Rosen, A. 1955 "Antecedent Probability and the Efficiency of Psychometric Signs, Patterns, or Cutting Scores." Psychological Bulletin 52:194-216.
35. O'Reilly, C. 1982 "Variations in Decision Makers' Use of Information Sources: The Impact of Quality and Accessibility of Information." Academy of Management Journal 25:756-71.
36. Oskamp, S. 1965 "Overconfidence in Case-Study Judgments." Journal of Consulting Psychology 29:261-65.
37. Power, D.; Meyeraan, S.; and Aldag, R. 1994 "Impacts of Problem Structures and Computerized Decision Aids on Decision Attitudes and Behaviors." Information and Management 26:281-94.
38. Quindlen, T. 1992 "IRS Plans to Start Over on Buy to Take Place of Canceled Chexs." Government Computer News. August 17:10.
39. Rescher, N. 1988 Rationality - A Philosophical Inquiry into the Reason and Rationale of Reason. New York: Oxford University Press.
40. Sage, A.P. 1981 "Behavioral and Organizational Considerations in the Design of Information Systems and Processes for Planning and Decision Support." IEEE Transactions on Systems, Man, and Cybernetics. SMC-11:9:640-78.
41. Schroeder, R.G., and Benbasat, I. 1975 "An Experimental Evaluation of the Relationship of Uncertainty in the Environment to Information Used by Decision Makers." Decision Sciences 4:555-67.
42. Schwenk, C.R. 1986 "Information, Cognitive Biases, and Commitment to a Course of Action." Academy of Management Review 11:298-310.
43. Senn, J., and Dickson, G.W. 1974 "Information System Structure and Purchasing Decision Effectiveness." Journal of Purchasing and Materials 10:52-64.
44. Sharda, R.; Barr, S.H.; and McDonnel, J.C. 1988 "Decision Support System Effectiveness: A Review and an Empirical Test." Management Science 34:139-59.
45. Simon, H.A. 1977 The New Science of Management Decision Making. New York: Harper and Row.
46. Staw, B.M. 1976 "Knee-Deep in the Big Muddy: A Study of Escalating Commitment to a Chosen Course of Action." Organizational Behavior and Human Performance 16: 27-44.
47. 1981 "The Escalation of Commitment to a Course of Action." Academy of Management Review 6:577-87.
48. 1984 "Counterforces to Change." In P. Goodman, ed. Change in Organizations. San Francisco: Jossey-Bass.
49. Staw, B.M., and Fox, J. 1977 "Escalation: The Determinants of Commitment to a Chosen Course of Action." Human Relations 30:431-50.
50. Staw, B.M., and Ross, J. 1978 "Commitment to a Policy Decision." Administrative Sciences Quarterly 23:40-64.
51. Steeb, R., and Johnston, S.C. 1981 "A Computer-Based Interactive System for Group Decision Making." IEEE Transactions on Systems, Man, and Cybernetics. SMC-11:544-52.
52. Todd, R., and Benbasat, I. 1987 "Process Tracing Methods in Decision Support Systems Research: Exploring the Black Box." MIS Quarterly 11:492-512.
53. Turoff, M., and Hiltz, S.R. 1982 "Computer Support for Group Versus Individual Decisions." IEEE Transactions on Communications. Com-30:82-90.
54. Tversky, A., and Kahneman, D. 1974 "Judgment Under Uncertainty: Heuristics and Biases." Science 185:1124-31.
55. Waterman, D.A. 1985 A Guide to Expert Systems. Reading, Mass.: Addison-Wesley.
56. Weiss, J.A. 1982 "Coping with Complexity: An Experimental Study of Public Policy." Journal of Policy Analysis and Management 2:66-87.
57. Whyte, G. 1989 "Groupthink Reconsidered." Academy of Management Review 14:40-56.
58. Wong, B., and Monaco, J. 1995 "Expert System Applications in Business: A Review and Analysis of the Literature." Information and Management 29:141-52.
59. Ye, L., and Johnson, P. 1995 "The Impact of Explanation Facilities on User Acceptance of Expert System Advice." MIS Quarterly 19:157-73.
60. Yoon, Y.; Guimaraes, T.; and O'Neal, Q. 1995 "Exploring the Factors Associated with Expert System Success." MIS Quarterly 19:83-107.
61. Zeffane, R., and Cheek, B. 1995 "The Use of Differential Information Channels in an Organizational Context." Management Research News 17:3/4:1.