Product context in EC websites: How consumer uncertainty and purchase risk drive navigational needs

Proceedings of the ACM Conference on Electronic Commerce

Volumn 5, Issue , 2004, Pages 200-207

  Spiekermann, Sarah ^a  

^a HUMBOLDT UNIVERSITY   (Germany)

Author keywords

Design; Human Factors; Management

Indexed keywords

HUMAN FACTORS; PERSONALIZATION; STOREFRONT;

COMPUTER SCIENCE; HUMAN ENGINEERING; OPTIMIZATION; PRODUCT DESIGN; RISK ASSESSMENT; VISUALIZATION; WEBSITES;

ELECTRONIC COMMERCE;

EID: 3242801301     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

References (24)

1. th Bled Conference of Electronic Commerce, Blet, Slovenia, 2001
2. Ariely, D., "Controlling the Information Flow: Effects on Consumers' Decision Making and Preferences", Journal of Consumer Research, 27(2), 2000, pp. 233-248
3. Arnthorsson, A., Berry, W., Urbany, J.E.; Difficulty of Prepurchase Quality Inspection: Conceptualization and Measurement; in: Advances in Consumer Research; Vol. 18; 1991; p.217-224
4. Berendt, B., "Web usage mining, site semantics, and the support of navigation", Working Notes of the Workshop Web Mining for E-Commerce Challenges and Opportunities, 6th ACM SIGKDD Int. Conf. on Knowledge Discovery and Data Mining, Boston, MA, 2000, pp. 83-93
5. Cox, D.F., Risk Taking and Information Handling in Consumer Behavior, eds. D.F. Cox, Harvard University Press, Boston, 1967
6. Cunningham, M., "The Major Dimensions of Perceived Risk", in: Risk Taking and Information Handling in Consumer Behavior, eds. D. Cox, Harvard University Press, Boston, 1967
7. Darby, M.R., Karni, E.; Free Competition and the Optimal Amount of Fraud, The Journal of Law and Economics, 1973, Vol. 16, p.67-89
8. Hoque, A. and G. Lohse, "An Information Search Cost Perspective for Designing Interfaces for Electronic Commerce", Journal of Marketing Research, vol. 36, 1999, pp. 387-394
9. Jacoby, J. and L.B. Kaplan, "Components of perceived risk in product purchase: A Cross-Validation", Journal of Applied Psychology, vol.59, no. 3, 1974, pp. 287-291
10. Kaas, K.P.; Marketing als Bewältigung von Informations-und Unsicherheitsproblemen im Markt, in: Die Betriebswirtschaft, Vol 50, Nr. 4, 1990, pp. 539-548
11. Kaas, K.P., Marketing und Neue Institutionenökonomik, in: ZfbF, Sonderheft 35, 1995, pp. 1-17
12. Kramer, J., Noronha, S., Vergo, J., "A User-Centric Design Approach to Personalization", Communications of the ACM, special issue on Personalization, August 2000, pp.44-48
13. Manber, U., Patel, A., Robinson, J., "Experience with Personlization at Yahoo!", Communications of the ACM, special issue on Personalization, August 2000; pp.35-40
14. Mobasher, B., Cooley, R., Srivastava, J., "Automatic Personalization Based on Web Usage Mining", Communications of the ACM, special issue on Personalization, August 2000, pp.142-151
15. Moon, Y., "Intimate Exchanges: Using Computers to Elicit Self-Disclosure from Consumers", Journal of Consumer Research, Vol.27, No.4, March 2000
16. Nelson, P., "Information and Consumer Behavior", Journal of Political Economy, vol. 78, 1970, pp.311-329
17. Peter, P., Tarpey, L., "A Consumer Analysis of Three Consumer Decision Strategies", Journal of Consumer Research, Vol. 2, June 1975, pp. 29-37
18. Schafer, J. Ben, Konstan, Joseph, Riedl, John; "Recommender Systems in E-Commerce", Proceedings of the ACM Conference on Electronic Commerce EC'99, 1999, pp. 158-166
19. Shneiderman, B, and Maes, P., "Direct Manipulation Vs. Interface Systems: a Debate", ACM Interactions, vol. 4, no. 3, 1997, pp. 42-61
20. Spiekermann, S., Grossklags, J., Berendt B, "Stated Privacy Preferences versus actual behaviour in EC environments: A Reality Check"; Proceedings of Wirtschaftsinformatik 2001
21. rd International Conference on Telecommunications and Electronic Commerce, ICTEC3, November 2000, pp. 387-402
22. Underbill, P., Warum kaufen wir? Die Psychologie des Konsums, München, 2000
23. Weiber, R. and Adler, "Ein Einsatz von Unsicherheitsreduktionsstrategien im Kaufprozeß: Eine informationsökonomische Analyse", ZfbF, Sonderheft 35, 1995a, pp. 61-77
24. Weiber, R., Adler, J., "Informationsökonomisch begründete Typologisierung von Kaufprozessen", Schmalenbachs Zeitschrift für betriebswirtschaftliche Forschung, Jg. 47, 1995b, pp.43-65