The impact of gender differences on change in satisfaction over time

Journal of Consumer Marketing

Volumn 19, Issue 1, 2002, Pages 12-23

  Bendall Lyon, Dawn ^a   Powers, Thomas L ^b  

^a UNIVERSITY OF MONTEVALLO   (United States)

^b UNIVERSITY OF ALABAMA AT BIRMINGHAM   (United States)

Author keywords

Customer satisfaction; Gender; Health care; Interpersonal communications; Loyalty

Indexed keywords

EID: 3242731526     PISSN: 07363761     EISSN: None     Source Type: Journal    
DOI: 10.1108/07363760210414925     Document Type: Review

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