Task-independent call-routing

Speech Communication

Volumn 48, Issue 3-4, 2006, Pages 374-389

  Huang, Qiang ^a   Cox, Stephen ^a  

^a UNIVERSITY OF EAST ANGLIA   (United Kingdom)

Author keywords

Call routing; Interactive voice systems; Speech dialogue systems; Speech recognition; Voice response systems

Indexed keywords

DATA ACQUISITION; DECODING; ERROR ANALYSIS; MATHEMATICAL MODELS; PERSONNEL TRAINING; ROUTERS;

CALL-ROUTING; INTERACTIVE VOICE SYSTEMS; VOICE RESPONSE SYSTEMS;

COMMUNICATION SYSTEMS;

EID: 32144443622     PISSN: 01676393     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.specom.2005.06.001     Document Type: Article

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