A methodology for assuring the quality of human performance

International Journal of Computer Integrated Manufacturing

Volumn 18, Issue 6, 2005, Pages 487-497

  Swart, William ^a   Duncan, Steve ^a  

^a EAST CAROLINA UNIVERSITY   (United States)

Author keywords

Continuous improvement; Human performance; Performance improvement; Total quality management

Indexed keywords

CUSTOMER SATISFACTION; MATHEMATICAL MODELS; PERFORMANCE; PRODUCT DESIGN; TOTAL QUALITY MANAGEMENT;

CONTINUOUS IMPROVEMENT; HUMAN PERFORMANCE; PERFORMANCE IMPROVEMENT;

QUALITY ASSURANCE;

EID: 32144440316     PISSN: 0951192X     EISSN: 13623052     Source Type: Journal    
DOI: 10.1080/09511920400030203     Document Type: Article

References (10)

1. Betof, E., Leaders as teachers. Training Development Journal, 2004, 58(3), 55-62.
2. Caulfield, B., How to win customer loyalty. Business .0, March 2004.
3. Duncan, S., Selby-Lucas, J. and Swart, W., Linking organizational goals and objectives to employee performance: A quantitative perspective. The Journal of American Academy of Business, Cambridge, 2002, 1(2), 314-318.
4. Goetsch, D.L. and Davis, S.B., Quality Management, Introduction to Total Quality Management for Production, Processing and Services, 4th Ed., 2003 (Prentice Hall: New Jersey).
5. Heizer, J. and Render, B., Principles of Operations Management, 5th Ed., 2004 (Prentice Hall: New Jersey).
6. Mager, R. and Pipe, P., Analyzing Performance Problems or You Really Oughta Wanna, 2nd Ed., 1984 (Pitman Learning, Inc.: Belmont, CA).
7. Muir, M., Watkins, R., Kaufman, R. and Leigh, D., Cost-consequence analysis: A primer.Performance Improvement, 1988, 37(4), 8-17.
8. Selby-Lucas, J.D., Aligning Hierarchical Goals in an Organization: The Path from Training to Performance, 2002 (Doctoral Dissertation in Engineering Management, Old Dominion University: Norfolk, VA).
9. Selby-Lucas, J.D., Swart, W. and Duncan, S., Aligning training and organizational performance goals via simulation. The Journal of American Academy of Business, Cambridge, 2002, 2(2), 229-233.
10. Zandin, K.B., MOST Work Measurement Systems, 1990 (Marcel Dekker, Inc.: New York).