The CALMER approach: Teaching learners six steps to serenity when dealing with difficult patients

Family Medicine

Volumn 36, Issue 7, 2004, Pages 467-469

  Pomm, Heidi A ^a,b   Shahady, Edward ^c   Pomm, Raymond M ^d,e  

^a St Vincent's Medical Center Jacksonville   (United States)

^b UNIVERSITY OF MIAMI MILLER SCHOOL OF MEDICINE   (United States)

^c FLORIDA STATE UNIVERSITY   (United States)

^d Impaired Practitioner's Program   (United States)

^e UNIVERSITY OF FLORIDA COLLEGE OF MEDICINE   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

AFFECT; DOCTOR PATIENT RELATION; HUMAN; INTERPERSONAL COMMUNICATION; LEARNING; MEDICAL EDUCATION; MEDICAL STUDENT; PATIENT ATTITUDE; PATIENT CARE; REVIEW; TEACHING;

ATTITUDE OF HEALTH PERSONNEL; HUMANS; MODELS, PSYCHOLOGICAL; PHYSICIAN-PATIENT RELATIONS; PHYSICIANS; STRESS, PSYCHOLOGICAL;

EID: 3142667606     PISSN: 07423225     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Review

References (15)

1. Adams J, Murray R. The general approach to the difficult patient. Emerg Med Clin North Am 1998;16:689-700.
2. John C, Schwenk TL, Roi LD, Cohen M. Medical care and demographic characteristics of "difficult" patients. J Fam Pract 1987;24:607-10.
3. Crutcher JE, Bass MJ. The difficult patient and the troubled physician. J Fam Pract 1980;11:933-8.
4. Groves JE. Taking care of the hateful patient. N Engl J Med 1978;298:883-7.
5. Gillette RD. "Problem patients:" a fresh look at an old vexation. Fam Pract Manage 2000;7:57-62.
6. Mathers N, Jones N, Hannay D. Heartsink patients: a study of their general practitioners. Br J Gen Pract 1995;45:293-6.
7. O'Boyle M. Reactions to difficult patients. Psychosomatics 1988;29:368.
8. Shahady E. Difficult patients: uncovering the real problems of "crocks" and "gomers." Consultant 1990;Oct:49-56.
9. Simon JR, Dwyer J, Goldfrank LR. Ethical issues in emergency medicine: the difficult patient. Emerg Med Clin North Am 1999;17:353-70.
10. Corney RH, Strathdee G, Higgs R, et al. Managing the difficult patient: practical suggestions from a study day. J R Coll Gen Pract 1988;38:349-52.
11. Havens LL. Taking a history from the difficult patient. Lancet 1978;1:138-40.
12. Prochaska JO, DiClemente CC. The transtheoretical approach: crossing traditional boundaries of therapy. Homewood, III: Dow-Jones-Irwin, 1984.
13. Beck AT, Rush AJ, Shaw BF, Emery G. Cognitive therapy of depression. New York: Guilford Press, 1979.
14. Antoni MH, Cruess S, Cruess DG, et al. Cognitive-behavioral stress management reduces distress and 24-hour urinary free cortisol output among symptomatic HIV-infected gay men. Ann Behav Med 2000;22:29-37.
15. Gottlieb BH. Social networks and social support: an overview of research, practice, and policy implications. Health Educ Q 1985;12: 5-22.