'customer service' franchising -a trend or a deviant case?

International Small Business Journal

Volumn 17, Issue 3, 1999, Pages 74-78

  Stanworth, John ^a   Stanworth, Celia ^a  

^a NONE

Author keywords

[No Author keywords available]

Indexed keywords

EID: 30744470978     PISSN: 02662426     EISSN: 17412870     Source Type: Journal    
DOI: 10.1177/0266242699173005     Document Type: Article

References (10)

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2. Felstead, A. (1993), The Corporate Paradox: Power and Control in the Business Franchise, London: Routledge.
3. Felstead, A. (1994), Shifting the Frontier of Control: Small Firms Autonomy and Control Within a Franchise, International Small Business Journal, 12, 2, pp 50-62, January-March.
4. Fladmoe-Lindquist, K., and Jacque, L. (1996), To Own or to Franchise? The International Control Dimension for Service Companies, Journal of Applied Corporate Finance, 9, 3.
5. Koiranen, M., and Hyrsky, K. (1996), Lift-off: Finnish Business Format Franchising,in Franchising Research: An InternationalJournal, 1, 2: pp 16-21.
6. Morgan, G. (1986), Images of Organisation, London: Sage.
7. Ritzer, G. (1997), McJobs: McDonaldisation and its Relationship to the Labour Process, in Ritzer, G. (ed.), The McDonaldisation Thesis, London: Sage.
8. Stanworth,J., Price, S., Purdy, D., Zafiris, N., and Gandolfo, A. (1996), Business Format Franchising: Innovation and Creativity or Replication and Conformity?, in Franchising Research: An InternationalJou-nal, 1, 2: pp 29-39.
9. Stanworth,J., and Puirdv, D. (1998), Franchising A Route Into Enterprise, lVestminster Btisiness School Research Report, No. 2, May.
10. US Department of Commerce (1988), Franchising in the Economy, 1986-1988, Washington DC: Government Printinig Office.