Best face forward: Improving companies' service interfaces with customers

Journal of Interactive Marketing

Volumn 19, Issue 4, 2005, Pages 67-80

  Rayport, Jeffrey F ^a   Jaworski, Bernard J ^b,c   Kyung, Ellie J ^d  

^a Marketspace LIC   (United States)

^b Marketspace LIC ^*

^c Monitor Executive Development

^d NEW YORK UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 30544447611     PISSN: 10949968     EISSN: None     Source Type: Journal    
DOI: 10.1002/dir.20050     Document Type: Article

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