"e-push or e-pull? Laggards and first-movers in European on-line banking

Journal of Computer-Mediated Communication

Volumn 7, Issue 1, 2001, Pages

  Bughin, Jacques ^a  

^a MCKINSEY AND COMPANY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

AUTOMATIC TELLER MACHINES; CUSTOMER SATISFACTION; FINANCE; INDUSTRIAL ECONOMICS; INTERNET; STRATEGIC PLANNING;

FINANCIAL INSTITUTIONS; ONLINE BANKING; ONLINE CUSTOMER PENETRATION;

ELECTRONIC COMMERCE;

EID: 3042773769     PISSN: 10836101     EISSN: None     Source Type: Journal    
DOI: 10.1111/j.1083-6101.2001.tb00133.x     Document Type: Review

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