-
2
-
-
0344094430
-
Implementing total quality management: A model for research libraries
-
Barnard, S.B. (1993) Implementing total quality management: a model for research libraries. Journal of Library Administration, 18, 57-70.
-
(1993)
Journal of Library Administration
, vol.18
, pp. 57-70
-
-
Barnard, S.B.1
-
3
-
-
3042695989
-
-
London: Binder Hamlyn Fry (Arthur Andersen)
-
Binder Hamlyn Fry (1994) ISO 9000: The Service Sector Experience. London: Binder Hamlyn Fry (Arthur Andersen).
-
(1994)
ISO 9000: The Service Sector Experience
-
-
-
4
-
-
3042695565
-
'Just another management fad? The implications of TQM for library and information services
-
Brockman, J.R. (1992) 'Just another management fad? The implications of TQM for library and information services. ASLIB Proceedings, 44, 283-288.
-
(1992)
ASLIB Proceedings
, vol.44
, pp. 283-288
-
-
Brockman, J.R.1
-
5
-
-
0027803396
-
Information management and corporate total quality
-
Brockman, J.R. (1993) Information management and corporate total quality. Journal of Information Science, 19, 259-265.
-
(1993)
Journal of Information Science
, vol.19
, pp. 259-265
-
-
Brockman, J.R.1
-
7
-
-
3042649687
-
-
(1995) Unpublished paper on Student Charters. BULISC '95 (Bournemouth University LIS Conference), 29th-31st August
-
Bulpitt, G. (1995) Unpublished paper on Student Charters. BULISC '95 (Bournemouth University LIS Conference), 29th-31st August.
-
-
-
Bulpitt, G.1
-
8
-
-
0040180234
-
Total Quality Management: The Oregon State University library's experience
-
Butcher, K.S. (1993) Total Quality Management: the Oregon State University library's experience. Journal of Library Administration, 18, 45-56.
-
(1993)
Journal of Library Administration
, vol.18
, pp. 45-56
-
-
Butcher, K.S.1
-
9
-
-
0002571119
-
Business fads: What's in and what's out
-
20th January
-
Byrne, J.A. (1986) Business fads: what's in and what's out. Business Week, 20th January, pp.40-47
-
(1986)
Business Week
, pp. 40-47
-
-
Byrne, J.A.1
-
11
-
-
3042649232
-
Quality - An essential for the 1990s
-
February
-
Chase, R. (1988) Quality - an essential for the 1990s. TQM Magazine, February.
-
(1988)
TQM Magazine
-
-
Chase, R.1
-
13
-
-
0040774489
-
Organisational development and TQM: The Harvard College library's experience
-
Clack, M.E. (1993) Organisational development and TQM: the Harvard College library's experience. Journal of Library Administration, 18, 29-43.
-
(1993)
Journal of Library Administration
, vol.18
, pp. 29-43
-
-
Clack, M.E.1
-
14
-
-
3042649868
-
Quality time'
-
4th February, 6
-
Crosby, P. (1995) Quality time'(letter). The Economist 4th February, 6.
-
(1995)
The Economist
-
-
Crosby, P.1
-
15
-
-
0004139617
-
-
Milton Keynes: Open University/Society for Research into Higher Education
-
Duke, C. (1992) The Learning University: Toward a New Paradigm. Milton Keynes: Open University/Society for Research into Higher Education.
-
(1992)
The Learning University: Toward a New Paradigm
-
-
Duke, C.1
-
16
-
-
3042602887
-
Editorial
-
14th January
-
The Economist. (1995) Editorial. Economist, 14th January.
-
(1995)
Economist
-
-
-
17
-
-
0348086389
-
The straining of quality
-
14th January
-
The Economist. (1995) The straining of quality. Economist, 14th January pp.65-66
-
(1995)
Economist
, pp. 65-66
-
-
-
19
-
-
0011626443
-
-
Bristol: The Higher Education Funding Council for England
-
Follett Report (1993) Bristol: The Higher Education Funding Council for England.
-
(1993)
Follett Report
-
-
-
25
-
-
0009257540
-
Tools for measuring and improving performance
-
Jurow, S. (1993) Tools for measuring and improving performance. Journal of Library Administration, 18, 113-125.
-
(1993)
Journal of Library Administration
, vol.18
, pp. 113-125
-
-
Jurow, S.1
-
26
-
-
3042649326
-
Quality management in libraries: A North American perspective
-
Keiser, B.E. (1993) Quality management in libraries: a North American perspective. ASLIB Information, 21, 252-255.
-
(1993)
ASLIB Information
, vol.21
, pp. 252-255
-
-
Keiser, B.E.1
-
28
-
-
84978599830
-
The place of personnel in higher education
-
Mackay, L. (1995) The place of personnel in higher education. Higher Education Quarterly, 49, 210-228.
-
(1995)
Higher Education Quarterly
, vol.49
, pp. 210-228
-
-
Mackay, L.1
-
29
-
-
3042602886
-
Can you cost quality?
-
Mendelsohn, S. (1995) Can you cost quality? Library Manager, 4, 6-9.
-
(1995)
Library Manager
, vol.4
, pp. 6-9
-
-
Mendelsohn, S.1
-
35
-
-
0009315271
-
BS 5750: Help or hindrance to quality improvement?
-
Seddon, J. (1994) BS 5750: help or hindrance to quality improvement? Quality World, 20, 392-394.
-
(1994)
Quality World
, vol.20
, pp. 392-394
-
-
Seddon, J.1
-
36
-
-
0004094328
-
-
Report no. 289. Brighton: Institute for Employment Studies
-
Spilsbury, M., Moralee, J., Hillage, J. & Frost, D. (1995) Evaluation of Investors in People in England and Wales 1994-1995. Report no. 289. Brighton: Institute for Employment Studies.
-
(1995)
Evaluation of Investors in People in England and Wales 1994-1995
-
-
Spilsbury, M.1
Moralee, J.2
Hillage, J.3
Frost, D.4
-
37
-
-
3042555741
-
TQM in research libraries
-
Stuart, C. & Drake, M.A. (1993) TQM in research libraries. Special Libraries, 84, 131-136.
-
(1993)
Special Libraries
, vol.84
, pp. 131-136
-
-
Stuart, C.1
Drake, M.A.2
-
38
-
-
3042603163
-
Join the great race for quality
-
Times Business Section 19th June.
-
The Times. (1994) Join the great race for quality. Times Business Section 19th June.
-
(1994)
The Times
-
-
|